16 Oct How Do You Know If You’re Using the TKI Successfully?
by Ralph H. Kilmann, co-author of the Thomas-Kilmann Conflict Mode Instrument (TKI)
Defing success in using any assessment tool with clients, which necessarily includes applying the theory or model behind the assessment, is very complex and thus depends on a great variety of criteria that stem from different stakeholder needs and perspectives. For the sake of convenience, however, I find it useful to sort the "success factors" into (1) the PROCESSES of using the assessment/model and (2) the OUTCOMES from using the assessment/model....