How well do your needs and interests fit with your organization’s goals and procedures? Asked a bit differently, are you in alignment with your organization or…do you often find yourself at odds—in conflict—with what your organization expects from you?
When your approach and preferences for doing your job nicely fit with your organization’s systems and processes, you are more likely to feel empowered, in sync, supported, appreciated, and satisfied…which then inspires you to use your skills, knowledge, passion, and experience to achieve the organization’s mission. However, if your preferred way of working is very different from what your job, boss, or group expects you to do, you are more likely to feel disengaged and dissatisfied—which will most likely impede your commitment and contributions to your organization.
Taking the Kilmann Organizational Conflict Instrument (KOCI) and examining your results (including the aggregate results for your work group and/or your entire organization) will illuminate the most debilitating “system conflicts” between you and your organization. And once these conflicts have been identified, as displayed by the SPOKES on the Quantum Wheel, you (and your organization) will then be able to consider the most effective ways to resolve such self-defeating conflicts for the benefit of all internal and external stakeholders. Specifically, those systems conflicts can be resolved by making effective use of one or more of the five conflict-handling modes (competing, collaborating, compromising, avoiding, and/or accommodating), as displayed on the TKI Conflict Model, which is positioned in the center or HUB of the Quantum Wheel.
Click here to see: Sample Personalized KOCI Report.
“I must create a system, or be enslaved by another man’s.”
William Blake, poet, circa 1800
“What training will help ensure that I’ll be using the KOCI accurately and to its full potential?” Take The Complete Program of all our courses on the eight tracks for resolving systems conflicts with the effective use of all five conflict-handling modes. If you want to begin your KOCI training by taking only one of our online courses (for a grand overview of an organization’s systems and processes), we recommend that you first take our five-hour course: Quantum Transformation. In the future, you can use our Upgrade Path to apply the full amount that you paid for Quantum Transformation toward the regular purchase price of The Complete Program.
take this instrument anywhere... on your laptop or desktop computer, or on your tablet or smartphone... at your own pace
to learn how to resolve your most troublesome systems conflicts with the eight tracks, purchase and take this course collection:The Complete Program of All Our Courses on Conflict Resolution and Change Management
Kilmann Diagnostics is dedicated to resolving conflict throughout the world, which is why we offer this online assessment tool on our website—so you can uncover the most debilitating “system conflicts” between you and your organization: culture, skills, teams, strategy-structure, reward systems, and the processes the flow within and between all these systems. And once these organizational conflicts have been identified, you (and your team and/or organization) will then be able to use the different conflict modes (such as competing, collaborating, compromising, etc.) to resolve such self-defeating systems conflicts for the benefit of all members and other key stakeholders. Be prepared to experience many eureka (aha) moments!
THE FIRST OF ITS KIND TO QUANTIFY SYSTEMS CONFLICTS: The Kilmann Organizational Conflict Instrument (KOCI) allows you to discover which particular systems conflicts in your organization are having the most negative impact on your performance and satisfaction. These systems conflicts cover the informal systems (culture, skills, teamwork), the formal systems (strategy-structure, reward systems), and the processes that flow within and across all these informal and formal systems (including the process of learning itself).
DISCOVER YOUR MOST SIGNIFICANT SYSTEMS CONFLICTS: As a result of taking the KOCI, you'll find out which particular systems conflicts are HIGH, MEDIUM, and LOW in their negative impact on your performance and satisfaction. Often, the most negative systems conflicts are in the first three tracks, which constitute the informal organization (culture, skills, and teams). Without knowing this typical result, members won't have the opportunity to improve how they interact with others both inside and outside their group.
SEE THE CONNECTION BETWEEN YOUR SYSTEMS CONFLICTS AND YOUR CONFLICT MODES: Besides identifying your most negative systems conflicts, the KOCI also assesses which of the five conflict-handling modes (competing, collaborating, compromising, avoiding, and accommodating) you might be using too much or too little in your attempts to address and resolve your most significant systems conflicts. Exactly HOW you resolve your systems conflicts determines the success of your organization.
THE MOST KNOWLEDGEABLE EXPERT AT YOUR DISPOSAL: Dr. Ralph Kilmann is the author of the Organizational Conflict Instrument. If you have any questions about how to administer this instrument or interpret your results, you won't be able to find another person who has more relevant knowledge and experience. Indeed, the KOCI integrates all of Dr. Kilmann's work on conflict management and change management so individuals, groups, and organizations can see their systems conflicts—and then resolve them.
DOWNLOAD YOUR PERSONALIZED KOCI REPORT: The online version of the Kilmann Organizational Conflict Instrument takes less than 20 minutes to complete. Immediately afterwards, you can download a pdf file that displays a complete graphical presentation of all your scores, which also includes several detailed examples to help you interpret your results. Indeed, seeing your results on the Quantum Wheel provides a striking image of how your systems conflicts might be undermining your use of one or more conflict modes. You can also average the scores of your group or organization, which can be then used as a diagnostic tool for quantum transformation.
TAKING THE INSTRUMENT SIX OR NINE MONTHS LATER: After you and your organization have attempted to resolve (minimize) the most significant systems conflicts with the use of the most effective conflict modes, it will be most worthwhile for members to again take the Kilmann Organizational Conflict Instrument about six or nine months later... to review the results of their efforts. After some version of the eight tracks has been implemented inside your group (or inside your entire organization), the previously HIGH systems conflicts usually become much less significant, while members also learn how to use each of the five conflict-handling modes more effectively.
FREE WITH EVERY PURCHASE, RECEIVE DR. KILMANN'S ONE-HOUR VIDEO ON THE EVOLUTION AND USE OF HIS NEW ASSESSMENT TOOL: Every purchase of the KOCI includes Dr. Kilmann's video on the evolution of his decades of work on conflict resolution and change management, starting with the Thomas-Kilmann Instrument (TKI): first, using one TKI per person with the standard instructions to assess a person's conflict-handling behavior across all interpersonal situations; next, modifying the standard TKI instructions to focus a person's attention on a specific situation (e.g., at work); and then using two TKIs per person—one TKI for INSIDE Your Group and a second TKI for OUTSIDE Your Group—which reveals how interpersonal behavior changes from one setting to another. But instead of guessing which key attributes of the situation account for the very different INSIDE versus OUTSIDE uses of the five conflict modes, the KOCI assesses the particular systems and processes that can dramatically shift how members approach their most troublesome conflicts in their group or organization.
Taking the Kilmann Organizational Conflict Instrument and examining your results (including the aggregate results for your work group and/or your entire organization) will illuminate the most debilitating “system conflicts” between you and your organization. And once these conflicts have been identified, you (and your organization) will then be able to consider the most effective ways to resolve such self-defeating conflicts for the benefit of all internal and external stakeholders. Taking this instrument is thus highly relevant to all these OCCUPATIONAL IDENTITIES:
When you click on the button at the bottom of this section, you’ll be adding 1 ONLINE Kilmann Organizational Conflict Instrument (KOCI), only for yourself, to your Shopping Cart, which you can then proceed to purchase on this website.
CAUTION 1: If you wish to purchase this online assessment tool either for 1 other person or for a group of people—which might also include you along with the other members in your group—go to the next section on this page that’s designed for that specific purpose.
The price for 1 ONLINE Kilmann Organizational Conflict Instrument is $45, which includes Dr. Kilmann’s one-hour video presentation. Once you complete your purchase, you have 90 days to take the instrument and download your personalized KOCI Report, which displays your scores for the eight systems conflicts and for the five conflict modes. You also have 90 days to watch Dr. Kilmann’s one-hour video presentation on the evolution and interpretation of his unique assessment tool, which will be placed in your private account on our website, just as soon as you complete your purchase.
Refund Policy: As stipulated in All Our Policies, within 30 days from the purchase date, if you happen to change your mind for any reason, just contact us and you’ll receive a full refund so long as you have not yet completed the KOCI. But we do not offer any refund, in whole or in part, once this initial 30-day period has elapsed or if you have already taken the KOCI assessment tool.
TO PURCHASE 1 INSTRUMENT ONLY FOR YOURSELF:
When you click on the button at the bottom of this section, you’ll be adding the ONLINE Kilmann Organizational Conflict Instrument (KOCI) to your Shopping Cart. In this section, you can make a purchase either for 1 other person or for a group of people (which, if you choose, can also include you).
However, the KOCI will not be placed in your private account—unless (and not until) we receive your KD_Spreadsheet that includes your relevant information along with the same requested information about the other members in your group. After we import your spreadsheet, everyone listed will also have immediate access to watch Dr. Kilmann’s one-hour video presentation on the evolution and interpretation of his unique assessment tool. See the section below: Completing Your KD_Spreadsheet.
CAUTION 1: If you wish to purchase 1 online KOCI only for yourself (not for anyone else), go to the other section on this page that’s designed for that specific purpose.
QUANTITY DISCOUNTS FOR THE ONLINE KOCI
For 1 to 49 persons, each instrument is $45.00 per person.
For 50 to 99 persons, each instrument is $42.50 per person.
For 100 to 499 persons, each instrument is $40.00 per person.
For 500 to 999 persons, each instrument is $37.50 per person.
For 1000 or more, each instrument is $35.00 per person.
NOTE: Each purchased KOCI includes Dr. Kilmann’s one-hour video presentation.
In the Quantity text box below, enter the number of online KOCIs that you wish to purchase for a group of participants (or leave the default as 1, if you are making this purchase for just 1 other person). If you enter 50 or more KOCI, the total charge will be based on the relevant quantity discount.
Then click on the button, ADD TO CART, so you can proceed to purchase your specified quantity of this online instrument.
After you’ve made your quantity purchase, be sure to download the KD_Spreadsheet for Creating Group Accounts and carefully follow the instructions.
For example, if you are buying the KOCI for one other person, fill out the spreadsheet for just that one person. If you’ll be taking the KOCI along with other persons in your group, please make sure to also include YOUR information on the completed KD_Spreadsheet.
When you send your carefully completed KD_Spreadsheet to firstname.lastname@example.org, also let us know the date when you want us to import your spreadsheet into our website and thus initiate the KOCI process for your group members. Immediately after we import your spreadsheet, the one or more persons who are listed have 90 days to take the Kilmann Organizational Conflict Instrument and download their personalized KOCI Report, which displays their scores for the eight systems conflicts and for the five conflict modes. Each person on your spreadsheet will also have 90 days to watch Dr. Kilmann’s one-hour video presentation on his unique assessment tool.
If you’ll be conducting a coaching session, workshop, or other type of educational program for several persons (or someone else) and you want to make use of their KOCI results before that event, ask them to send you a copy of their eight scores for systems conflicts and their five scores for conflict modes or, alternatively, their personalized KOCI Report that includes all their scores.
Refund Policy: As stipulated in All Our Policies, within 30 days from the purchase date, if you change your mind about using the KOCI for any reason (if, for example, your training program gets cancelled), just contact us and you’ll receive a full refund for any unused KOCIs. But we do not offer any refund, in whole or in part, once this initial 30-day period has elapsed or for any group members who’ve already taken the KOCI assessment tool.
Expiration Policy: For most group KOCI purchases, the number of persons listed on the spreadsheet will equal the quantity of KOCIs that you just purchased. However, if you purchased a larger quantity of KOCIs than the people listed on your spreadsheet (for the purpose of taking advantage of our quantity discounts), we’ll credit your group account with those extra KOCIs, which we refer to as, “open slots.” But you’ll need to submit another (entirely new) KD_Spreadsheet when you know the participants who’ll be making use of those open slots in your account, which then initiates their 90-day access period for completing the Kilmann Organizational Conflict Instrument.
Those “open slots” in your group account can be assigned to participants any time within ONE YEAR of the purchase date, after which, those “open slots” officially expire. But either before—or after—those slots expire, you can take advantage of our Renewal Policy to reactivate those open slots for one more year by paying 50% of the current price of that online product on our Special Payments page.
After you have sent us your carefully completed spreadsheet, you can then manage your group account all on your own, which is the standard practice for our KOCI Buyers. Another popular choice: You can assign the remaining tasks of your KOCI project to an experienced assistant or skilled project manager (especially for large quantity orders).
Essentially, it just takes a well-organized, detail-oriented person to efficiently manage a group account, since the most important tasks primarily include: reminding your group members to take their assigned KOCI by a certain date, keeping track of who has—and who hasn’t—completed the online instrument, and reminding your group members to email you (or a designated facilitator) a copy of their eight scores for systems conflicts and their five scores for conflict modes or, alternatively, their personalized KOCI Report that includes all their scores.
If you purchase a quantity of 10 or more KOCIs, upon your request, we’ll email you 1 screenshot of your group account, so you can see who has—and who has not—taken the instrument. However, since this extra service is time-consuming for us to manage on your behalf, we do charge $25 for each Extra Services Bundle, if you want to receive additional screenshots of your group account (see purchasing details directly below).
If you wish to purchase one or more of an Extra Services Bundle (for us to help you manage your group account), please visit Special Payments, scroll down to the bottom of that page, next enter the total amount for one or more of an Extra Service Bundle ($25 multiplied by the number of Bundles), and then complete your purchase. When the text box appears, Order notes, please enter: 1 Service Bundle for KOCI, 2 Service Bundles for KOCI, etc.
Please keep this in mind: If you (or another person) can effectively manage your group account, you won’t need us to provide you with one or more screenshots to help you keep track of your own participants. As a result, you won’t have to purchase an Extra Services Bundle (beyond the 1 bundle that’s automatically included with a quantity purchase of 10 or more surveys).
PROCEED WITH YOUR QUANTITY PURCHASE FOR 1 OTHER PERSON…OR FOR 2 OR MORE PARTICIPANTS IN A GROUP (WHICH CAN ALSO INCLUDE YOU):
If you would like to develop an in-depth understanding of how to dramatically improve all the systems and processes that guide organizational members, we have an integrated sequence of online courses that not only examines each of these systems (culture, skills, teams, strategy-structure, reward systems, etc.), but also includes our 3 TKI-based courses on conflict resolution. As such, it’ll be most cost effective for you to purchase and then take The Complete Program, which includes all our 11 online courses and 9 assessment tools at a big discount. You’ll receive your “Certification in Conflict & Change Management with the Thomas-Kilmann Instrument” when you pass all Final Exams.