Advanced Training
In 
Conflict
Management

Learn how to use the TKI and other tools for
resolving an organization’s most complex
problems and conflicts

Course Overview

Our 8-hour ADVANCED Training (including a 134-page Course Manual) provides an even deeper understanding of the TKI. For example, you will learn how certain enduring psychological traits predispose people to use different modes for resolving conflict. Once you become aware of the connection between your traits and your modes, however, you’ll find it easier to use each conflict-handling mode as needed. In this advanced course, you’ll also learn the ten key principles of group process and then you’ll learn the five steps of problem management. And finally, all these key principles and action steps are all combined in the Problem Management Organization, or PMO for short. In a nutshell, this more advanced material is precisely what will allow you to use the TKI to help resolve conflicts and problems in complex systems, including organizations, communities, and nations.

See this Dedicated TKI Page, which provides a great variety of online TKI resources. Be sure to watch our seven Videos for the Thomas-Kilmann Instrument. And read our many Full-Length TKI Articles.

RECORDED VIDEOS

watch on your laptop or desktop computer, or on your tablet or smartphone

8 HOURS

the average time for completing this course and its optional exam

COURSE MANUAL

includes a reduced image of every presentation slide with Dr. Kilmann’s personal notes

90-DAY ACCESS

available for you to watch the videos at any time, any day, as many times as you like

BENEFITS OF TAKING THIS COURSE

DOWNLOAD YOUR BEAUTIFULLY DESIGNED COURSE MANUAL: This online course comes with a 134-page downloadable manual that includes an image of every presentation slide, Dr. Kilmann's personalized notes, reference material, and space for note taking.

LEARN MUCH MORE THAN WHAT’S POSSIBLE FROM OUR BASIC COURSE: In an 8-hour recorded course, you'll hear Dr. Ralph Kilmann's crystal-clear voice explain the TKI assessment in much greater detail—and depth—than what is possible with our much shorter BASIC Training course.

TAKE A FREE ASSESSMENT TOOL THAT WILL IDENTIFY YOUR PSYCHOLOGICAL TYPE AT WORK: In this course, you are provided with Kilmanns Personality Style Instrument for assessing psychological type specific to work situations: ST, NT, SF, and NF. Those four major types are regularly used to highlight and then resolve radically different approaches to complex problems throughout our entire series of online courses.

LEARN HOW YOUR PSYCHOLOGICAL TYPE AFFECTS YOUR USE OF THE FIVE CONFLICT MODES: In ADVANCED Training, Dr. Kilmann thoroughly examines how certain enduring psychological traits predispose people to use different modes for resolving conflict. Once you become aware of the connection between your traits and your modes, however, you’ll find it easier to use each conflict-handling mode as needed.

LEARN ABOUT GROUP PROCESS AND THE FIVE CONFLICT MODES: You’ll then learn the ten key principles of group process (planning vs. doing, testing assumptions, decomposing the task, process vs. content, conflict-handling modes, and more), which enhance what is covered in the GROUP Training course and is later expanded in the Team Management Course.

LEARN ABOUT PROBLEM MANAGEMENT AND THE TKI CONFLICT MODEL: You’ll next learn the five steps—and errors—of problem management (sensing problems, defining problems, deriving solutions, implementing solutions, and evaluating outcomes), which are the ultimate source of all conflicts in organizations.

LEARN HOW TO DESIGN A PROBLEM MANAGEMENT ORGANIZATION: The foregoing principles and practices are then combined into the Problem Management Organization, or PMO for short, which enables groups and organizations to resolve their most complex problems and conflicts—efficiently and effectively.

PASS THE FINAL EXAM AND EARN YOUR CERTIFICATIONS:
PASS THE FINAL EXAM AND EARN YOUR CERTIFICATIONS:

To test your mastery of this course, take and pass the online Final Exam, which is included in your purchase. Within 48 hours of passing this exam, you’ll receive the Certificate for Advanced Training in Conflict Management. Passing this exam also counts toward your receiving either of our higher-level certifications (“Certificate in Conflict Management and Change Management” or “Certificate in the Thomas-Kilmann Instrument”), if you later upgrade to either of our two course collections: The Complete Program or The TKI Package.

Learn More About Certification

WHO SHOULD TAKE THIS COURSE?

This course provides you and your clients with the deep knowledge and practical tools for improving how organizations manage their most complex conflicts and problems. By learning how personality type can predispose people to use less effective conflict modes in a given situation, by practicing the ten key principles of group process, and by mastering the five steps and errors of problem management, members throughout the organization can achieve high performance and satisfaction for all key stakeholders. As such, this eight-hour course is relevant to all these OCCUPATIONAL IDENTITIES:

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Purchase Course

Only for Yourself

The price for the 8-hour ADVANCED Training in Conflict Management is $500. Click on the oblong button below to complete your purchase. If you’d like to upgrade to one of our course collections in the future, you’ll receive full credit for this purchase via our Upgrade Path.

When you complete the purchasing process, you’ll have instant access to this course for 90 days. During this period, you can (1) download the Course Manual; (2) decide whether you want to purchase and then take two self-report assessments (and download and take the FREE Kilmanns Personality Style Instrument); and (3) watch this online course as often as you like.

Although you’re not required to purchase the Thomas-Kilmann Conflict Mode Instrument or the Myers-Briggs Type Indicator, (since you might’ve taken these assessments during the past few years and still have your results on hand), taking these assessments will enhance your understanding of the many connections between conflict modes and psychological types in the workplace.

To test your mastery of this course, take and pass the online Final Exam, which is included in your purchase. Within 48 hours of passing this exam, you’ll receive the Certificate for Advanced Training in Conflict Management. Passing this exam also counts toward your receiving the “Certificate in Conflict Management and Change Management” or the “Certificate in the Thomas-Kilmann Conflict Mode Instrument,” if you upgrade to one of our course collections.

ADVANCED Training in Conflict Management Course

$500.00

SKU: ATCM Category:
Purchase Course

For Other Persons

The price of this online course for 1 to 4 other persons is $500 each. The price for 5 or more other persons is $400 each. If you enter 5 or more courses into your shopping cart during the purchase process, the total charge will be based on the group rate. Click on the oblong button below to purchase this course.

After you complete your checkout, download The KD_Spreadsheet for Creating Group Accounts and follow the instructions. If you are purchasing the course for only one other person, then fill out the spreadsheet for just this one person.

To learn how the members of any work group can blend this online course with live discussions, review these detailed steps: Blended Learning for ADVANCED Training in Conflict Management.

ADVANCED Training in Conflict Management Course – Group Purchase

$500.00

SKU: ATCM - Group Category: