Advanced Training
In 
Conflict
Management

Learn how to use the TKI and other tools for
resolving an organization’s most complex
problems and conflicts

Overview

Our 8-hour ADVANCED Training (including a 134-page Course Manual) provides an even deeper understanding of the TKI. For example, you will learn how certain enduring psychological traits predispose people to use different modes for resolving conflict. Once you become aware of the connection between your traits and your modes, however, you’ll find it easier to use each conflict-handling mode as needed. In this advanced course, you’ll also learn the ten key principles of group process and then you’ll learn the five steps of problem management. And finally, all these key principles and action steps are all combined in the Problem Management Organization, or PMO for short. In a nutshell, this more advanced material is precisely what will allow you to use the TKI to help resolve conflicts and problems in complex systems, including organizations, communities, and nations.

See this Dedicated TKI Page, which provides many free resources. And be sure to watch our free, very informative, Videos for the Thomas-Kilmann Instrument. You can also read many Full-Length TKI Articles and TKI Blogs.

RECORDED VIDEOS

take this online course on your laptop or desktop computer, or on your tablet or smartphone

90-DAY ACCESS

watch the course videos at your convenience: any day, any time, and as often as you like

COURSE MANUAL

provides a reduced image of every presentation slide with Dr. Kilmann’s additional insights

8 HOURS TOTAL

the average time for taking this online course, studying, and then passing the optional exam

BENEFITS OF TAKING THIS COURSE

DOWNLOAD YOUR BEAUTIFULLY DESIGNED COURSE MANUAL: This online course comes with a 134-page downloadable manual that includes an image of every presentation slide, Dr. Kilmann's personalized notes, reference material, and space for note taking.

LEARN MUCH MORE THAN WHAT’S POSSIBLE FROM OUR BASIC COURSE: In an 8-hour recorded course, you'll hear Dr. Ralph Kilmann's crystal-clear voice explain the TKI assessment in much greater detail—and depth—than what is possible with our much shorter BASIC Training course.

TAKE A FREE ASSESSMENT TOOL THAT WILL IDENTIFY YOUR PSYCHOLOGICAL TYPE AT WORK: In this course, you are provided with Kilmanns Personality Style Instrument for assessing psychological type specific to work situations: ST, NT, SF, and NF. Those four major types are regularly used to highlight and then resolve radically different approaches to complex problems throughout our entire series of online courses.

LEARN HOW YOUR PSYCHOLOGICAL TYPE AFFECTS YOUR USE OF THE FIVE CONFLICT MODES: In ADVANCED Training, Dr. Kilmann thoroughly examines how certain enduring psychological traits predispose people to use different modes for resolving conflict. Once you become aware of the connection between your traits and your modes, however, you’ll find it easier to use each conflict-handling mode as needed.

LEARN ABOUT GROUP PROCESS AND THE FIVE CONFLICT MODES: You’ll then learn the ten key principles of group process (planning vs. doing, testing assumptions, decomposing the task, process vs. content, conflict-handling modes, and more), which enhance what is covered in the GROUP Training course and is later expanded in the Team Management Course.

LEARN ABOUT PROBLEM MANAGEMENT AND THE TKI CONFLICT MODEL: You’ll next learn the five steps—and errors—of problem management (sensing problems, defining problems, deriving solutions, implementing solutions, and evaluating outcomes), which are the ultimate source of all conflicts in organizations.

LEARN HOW TO DESIGN A PROBLEM MANAGEMENT ORGANIZATION: The foregoing principles and practices are then combined into the Problem Management Organization, or PMO for short, which enables groups and organizations to resolve their most complex problems and conflicts—efficiently and effectively.

PASS THE FINAL EXAM AND EARN YOUR CERTIFICATIONS:
PASS THE FINAL EXAM AND EARN YOUR CERTIFICATIONS:

To test your mastery of this course, take and pass the online Final Exam, which is included in your purchase. As soon as you pass this exam, you’ll have access to your Certificate for Advanced Training in Conflict Management on your DASHBOARD (My Certificates). Passing this exam also counts toward earning your “Certification in Conflict Management and Change Management” and “Certification in the Thomas-Kilmann Instrument,” if you later upgrade to either of our two course collections: The Complete Program or The TKI Package.

Learn More About Certification

WHY TAKE THIS COURSE?

This course provides you and your clients with the deep knowledge and practical tools for improving how organizations manage their most complex conflicts and problems. By learning how personality type can predispose people to use less effective conflict modes in a given situation, by practicing the ten key principles of group process, and by mastering the five steps and errors of problem management, members throughout the organization can achieve high performance and satisfaction for all key stakeholders. As such, this eight-hour course is relevant to all these OCCUPATIONAL IDENTITIES:

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Purchase this Online Course

Only for Yourself—
Not for Anyone Else

When you click on the button at the bottom of this section, you’ll be adding this online course—only for yourself—to your Shopping Cart, which you can then proceed to purchase on this website.

CAUTION: If you wish to purchase this course either for 1 other person or for a group of people—which might also include you along with the other members in your group—go to the next section on this page that’s designed for that specific purpose.

The price for the 8-hour ADVANCED Training Course is $500. If, at some later time, you’d like to upgrade either to The TKI Package or The Complete Program, you’ll receive full credit for this purchase through our Upgrade Path.

When you complete your purchase on this website, you’ll have instant access to this online course for 90 days. During this access period, you can (1) log into your private account, (2) download the Course Manual, (3) decide whether you want to purchase and then take two self-report assessments (and download and take the FREE Kilmanns Personality Style Instrument), and (4) watch this recorded online course as often as you like.

Although you’re not required to purchase the Thomas-Kilmann Conflict Mode Instrument or the Myers-Briggs Type Indicator (since you might have taken these assessments during the past few years and still have access to your results), taking these assessments again, close in time to taking this course, will likely enhance your understanding of the key connections between conflict modes and psychological types in the workplace.

To test your mastery of this course, take and pass the online Final Exam, which is included in your purchase. As soon as you pass this exam, you’ll receive the Certificate for ADVANCED Training in Conflict Management, which will be available to you on your DASHBOARD (My Certificates). Passing this Final Exam also counts toward earning your Certification in Conflict Management and Change Management and your Certification in the Thomas-Kilmann Conflict Mode Instrument, if you upgrade to one of our two course collections.

 

TO PURCHASE 1 COURSE ONLY FOR YOURSELF:

ADVANCED Training in Conflict Management Course

$500.00

SKU: ATCM Category:
Purchase this Online Course

For 1 Other Person—
Or for a Group

When you click on the button at the bottom of this section, you’ll be adding this online course to your Shopping Cart. In this section, you can make a purchase either for 1 other person or for a group of people (which, if you choose, can also include you).

However, this online course will not be placed in your private account—unless (and not until) we receive your KD_Spreadsheet that includes your relevant information along with the same required information for the other members in your group (see below for more about this spreadsheet).

CAUTION: If you wish to purchase this online course only for yourself (not for anyone else), go to the other section on this page that’s designed for that specific purpose.

The price of the 8-hour ADVANCED Training Course for 1 to 4 persons is $500 each. The price of this course for 5 or more persons is $400 each.

In the Quantity text box below, enter the number of online courses that you wish to purchase for a group of participants (or leave the default as 1, if you are making this purchase for just 1 other person). If you add the quantity of 5 or more courses to your Shopping Cart, the total charge for your purchase will be based on the discounted rate.

Then click on the button, ADD TO CART, so you can proceed to purchase this course for the specified number of persons.

After you’ve made your quantity purchase, be sure to download the KD_Spreadsheet for Creating Group Accounts and carefully follow the instructions on that web page.

For example, if you bought this course for 1 other person, fill out the spreadsheet for just that 1 person. If you as well as other persons will each be taking this online course, please make sure to also include YOUR information on the completed KD_Spreadsheet.

When you send your carefully completed KD_Spreadsheet to groups@kilmanndiagnostics.com, please include the date when you would like us to import your spreadsheet into our website.

From that moment we import your spreadsheet, the one or more listed persons are automatically assigned this online course in their existing (or newly created) private account. At the same time we import your spreadsheet, our website also emails the listed persons their log in credentials and instructions for accessing this online course.

For the stipulated access period of 90 days, the participants in your group can then (1) log into their private account, (2) download the Course Manual, (3) decide whether you want to purchase and then take two self-report assessments (and download and take the FREE Kilmanns Personality Style Instrument), and (4) watch this recorded online course as often as they like.

Although your participants are not required to purchase the Thomas-Kilmann Conflict Mode Instrument or the Myers-Briggs Type Indicator (since they might have taken these assessments during the past few years and still have access to their results), taking these assessments again, close in time to taking this course, will likely enhance their understanding of the key connections between conflict modes and psychological types in the workplace.

To learn how the members of any work group can blend this online course with live discussions, review these detailed steps: Blended Learning for ADVANCED Training in Conflict Management.

To ensure that your members have learned all the relevant material in this course, you can require them to take and pass the Final Exam. When they do so, they’ll receive the Certificate for ADVANCED Training in Conflict Management, which will be available to them on their DASHBOARD (My Certificates).

 

PROCEED WITH YOUR QUANTITY PURCHASE FOR 1 OTHER PERSON OR FOR A GROUP OF 2 OR MORE PARTICIPANTS:

ADVANCED Training in Conflict Management Course – Group Purchase

$500.00

SKU: ATCM - Group Category: