Our 3-hour GROUP Training (including a 56-page Course Manual) provides consultants, trainers, and coaches with the knowledge to use the TKI for improving how conflict is managed in any group setting. This course recommends that group members take two TKI assessments with modified instructions: (1) INSIDE your group, how do you usually respond when you find your wishes differing from those of another group member? (2) OUTSIDE your group (across all other settings in your life), how do you usually respond…? The results can then be sorted into HIGH and LOW scores that show how conflict modes are being used both INSIDE and OUTSIDE a group. This course provides guidelines (and examples) for properly interpreting these Group TKI Profiles: to pinpoint how a group can significantly improve its conflict-handling behavior for achieving greater success and satisfaction.
See this Dedicated TKI Page, which provides many free resources. And be sure to watch our free, very informative, Videos for the Thomas-Kilmann Instrument. You can also read many Full-Length TKI Articles and TKI Blogs.
take this online course on your laptop or desktop computer, or on your tablet or smartphone
watch the course videos at your convenience: any day, any time, and as often as you like
provides a reduced image of every presentation slide with Dr. Kilmann’s additional insights
the average time for taking this online course, studying, and then passing the optional exam
DOWNLOAD YOUR BEAUTIFULLY DESIGNED COURSE MANUAL: This online course comes with a 56-page downloadable manual that includes an image of every presentation slide, Dr. Kilmann's personalized notes, reference material, and space for note taking.See Sample Manual
LEARN HOW TO ACCURATELY USE THE TKI IN GROUP SETTINGS: In a 3-hour recorded course, you'll hear Dr. Ralph Kilmann's crystal-clear voice explain how to use the TKI assessment for improving how conflict is managed in any group setting (including work groups, committees, project teams, and virtual teams).
LEARN WHY EACH GROUP MEMBER SHOULD TAKE TWO MODIFIED TKI ASSESSMENTS: To understand why conflict is being managed a certain way in a particular group, Dr. Kilmann recommends that group members purchase two TKI assessments (an option, not a requirement) and then complete each TKI with modified instructions for (1) INSIDE your group and (2) OUTSIDE your group.
LEARN HOW TO DEVELOP GROUP TKI PROFILES: The results from these two assessments can then be sorted into HIGH and LOW scores that show how conflict modes are being used both INSIDE and OUTSIDE a group.
LEARN HOW TO INTERPRET GROUP TKI PROFILES: Dr. Kilmann not only shows you how to develop these “four-fold” Group TKI Profiles, but also provides you with guidelines—and examples—for properly interpreting these diagnostic-rich diagrams: to pinpoint exactly how a group can significantly improve its conflict-handling behavior for achieving greater success and satisfaction.
LEARN HOW TO USE THE CONFLICT MANAGEMENT MATRIX: Near the end of the course, Dr. Kilmann presents the Conflict Management Matrix, which provides action recommendations with various combinations of (a) transforming systems, (b) developing people, and (3) transferring the conflict management wisdom from one group setting to another.
WATCH A FREE WEBINAR ON USING THE TKI IN GROUP SETTINGS: When you purchase this course, you'll have convenient access to Dr. Kilmann's 25-minute recorded webinar: “Using the TKI to Its Full Potential,” which will provide you with a good preview (or review) of what's covered in more detail and depth in our GROUP Training course.
This course provides you and your clients with the deep knowledge and practical tools for improving a group’s conflict-handling behavior. By learning how to develop and then interpret a Group TKI Profile, you can discover how the leader’s behavior, the culture of the group, and the organization’s reward system might be pressuring members to use ineffective conflict modes—which can then encourage them to improve how conflict is managed in their group. As such, this course is relevant to all these OCCUPATIONAL IDENTITIES:
When you click on the button at the bottom of this section, you’ll be adding this online course—only for yourself—to your Shopping Cart, which you can then proceed to purchase on this website.
CAUTION: If you wish to purchase this course either for 1 other person or for a group of people—which might also include you along with the other members in your group—go to the next section on this page that’s designed for that specific purpose.
The price for the 3-hour GROUP Training in Conflict Management is $275. If, at some later time, you’d like to upgrade either to The TKI Package or The Complete Program, you’ll receive full credit for this purchase through our Upgrade Path.
When you complete your purchase on this website, you’ll have instant access to this online course for 90 days. During this access period, you can (1) log into your private account, (2) download the Course Manual, (3) decide whether you want to purchase and take two TKI assessments (an option, not a requirement), and (4) watch this recorded online course as often as you like.
Although you’re not required to take the Thomas-Kilmann Conflict Mode Instrument twice (each with modified instructions for “inside” and “outside” your group), taking these dual TKIs, close in time to taking this course, will likely enhance your learning experience.
To test your mastery of this course, take and pass the online Final Exam, which is included in your purchase. Although we do not offer a “certificate of achievement” for GROUP Training, passing this exam counts toward earning your Certification in the Thomas-Kilmann Conflict Mode Instrument, if you later upgrade to The TKI Package.
When you click on the button at the bottom of this section, you’ll be adding this online course to your Shopping Cart. In this section, you can make a purchase either for 1 other person or for a group of people (which, if you choose, can also include you).
However, this online course will not be placed in your private account—unless (and not until) we receive your KD_Spreadsheet that includes your relevant information along with the same required information for the other members in your group (see below for more about this spreadsheet).
CAUTION: If you wish to purchase this online course only for yourself (not for anyone else), go to the other section on this page that’s designed for that specific purpose.
The price of the 3-hour GROUP Training Course for 1 to 4 persons is $275 each. The price of this course for 5 or more persons is $225 each.
In the Quantity text box below, enter the number of online courses that you wish to purchase for a group of participants (or leave the default as 1, if you are making this purchase for just 1 other person). If you add the quantity of 5 or more courses to your Shopping Cart, the total charge for your purchase will be based on the discounted rate.
Then click on the button, ADD TO CART, so you can proceed to purchase this course for the specified number of persons.
After you’ve made your quantity purchase, be sure to download the KD_Spreadsheet for Creating Group Accounts and carefully follow the instructions on that web page.
For example, if you bought this course for 1 other person, fill out the spreadsheet for just that 1 person. If you as well as other persons will each be taking this online course, please make sure to also include YOUR information on the completed KD_Spreadsheet.
When you send your carefully completed KD_Spreadsheet to firstname.lastname@example.org, please include the date when you would like us to import your spreadsheet into our website.
From that moment we import your spreadsheet, the one or more listed persons are automatically assigned this online course in their existing (or newly created) private account. At the same time we import your spreadsheet, our website also emails the listed persons their log in credentials and instructions for accessing this online course.
For the stipulated access period of 90 days, the participants in your group can then (1) log into their private account, (2) download the Course Manual, (3) decide whether they want to purchase and then take two TKI assessments (an option, not a requirement), and (4) watch this recorded online course as often as they like.
Although your participants are not required to take the Thomas-Kilmann Conflict Mode Instrument twice (each with modified instructions for “inside” and “outside” your group), taking these dual TKIs, close in time to taking this course, will likely enhance their learning experience.
To learn how the members of any work group can blend this online course with live discussions, review these detailed steps: Blended Learning for GROUP Training in Conflict Management.
To ensure that your client or group members have learned all the relevant material in this course, you can require them to take and pass the Final Exam.