Our 6-hour online course on Culture Management (including a 132-page Course Manual) focuses on the culture track, the first of eight tracks for succeeding at systemwide change and improvement…which is now termed: quantum transformation. Without first establishing a culture that fosters trust, candor, openness, information sharing, and a willingness to work with diverse others, it will be most difficult for any work group or organization to manage its problems and conflicts successfully.
Making use of our Culture-Gap® Survey and a number of work sheets for identifying and closing culture-gaps, you’ll learn a very practical method—based on the five steps of problem management—for establishing a satisfying and positive culture in any family, community, or organization.
take this online course on your laptop or desktop computer, or on your tablet or smartphone
watch the course videos at your convenience: any day, any time, and as often as you like
provides a reduced image of every presentation slide with Dr. Kilmann’s additional insights
the average time for taking this online course, studying, and then passing the optional exam
Kilmann Diagnostics is dedicated to resolving conflict throughout the world, which is addressed in this online course by providing you with the deep knowledge and the practical tools for first identifying and then closing culture-gaps: the difference between (1) the unwritten (usually dysfunctional) cultural norms that have been silently operating in a group or organization for many years and (2) the newly established desired norms that will enable members to successfully manage their most challenging conflicts and problems. Learn the neglected art of culture management for organizations. Be prepared to experience many eureka (aha) moments!
DOWNLOAD YOUR BEAUTIFULLY DESIGNED COURSE MANUAL: This online course comes with a 132-page downloadable manual that includes an image of every presentation slide, Dr. Kilmann's personalized notes, reference material, and space for note taking.See Sample Manual for Conflict Management Training and Change Management Training
LEARN THE MOST PRACTICAL APPROACH TO CULTURE: In a 6-hour recorded course, you'll hear Dr. Ralph Kilmann's crystal-clear voice describe a very practical approach for improving the culture of any work group or organization.
LEARN WHY IMPROVING CULTURE MUST PRECEDE EVERY OTHER CHANGE INITIATIVE: You'll first learn why the rather nebulous concept of culture must be managed effectively: Without first establishing a culture that fosters trust, candor, openness, information sharing, and a willingness to work with diverse others, it will be most difficult for any work group or organization to manage its problems and conflicts successfully. Thus, it is essential to precede all other change initiatives with culture management for organizations.
LEARN WHY UNCOVERING THE UNWRITTEN RULES IS THE KEY TO IMPROVING CULTURE: Dr. Kilmann's approach to culture management is not based on the usual practice of developing long lists of core values that all members are then supposed to follow on a daily basis. Instead, in this course you'll learn how group members can uncover the unwritten, unspoken, behavior-specific rules of the road: “What are the accepted ways of doing things around here? How do I get ahead? How do I stay out of trouble?”
LEARN WHAT DEFINES AND DETERMINES CULTURE-GAPS: Dr. Kilmann's then explains a culture-gap: the difference between an actual norm that is currently operating in the group (which often prevents members from fully utilizing their wisdom, talent, and experience) and the desired norm that—if properly established—would lead to greater success and satisfaction for all concerned. Indeed, no other change initiate is likely to succeed until the largest culture-gaps have been identified and closed.
TAKE TWO FREE ASSESSMENT TOOLS THAT CAN INITIATE AN EFFECTIVE PROCESS FOR IMPROVING CULTURE: Making use of the Kilmanns Organizational Belief Survey and the Kilmann-Saxton Culture-Gap® Survey (along with Work Sheets for Identifying and Closing Culture-Gaps), you’ll learn how to use the steps of problem management (first presented in our course, ADVANCED Training in Conflict Management) to establish a satisfying and productive culture for any work group or organization.
This course provides you and your clients with the deep knowledge and practical tools for first identifying and then closing culture-gaps: the difference between (1) the unwritten (usually dysfunctional) cultural norms that have been silently operating in a group or organization for many years and (2) the newly established desired norms that will enable members to successfully manage their most challenging conflicts and problems from this point forward. As such, this course is relevant to all these OCCUPATIONAL IDENTITIES:
When you click on the button at the bottom of this section, you’ll be adding this online course—only for yourself—to your Shopping Cart, which you can then proceed to purchase on this website.
CAUTION: If you wish to purchase this course either for 1 other person or for a group of people—which might also include you along with the other members in your group—go to the next section on this page that’s designed for that specific purpose.
The price for the 6-hour Culture Management Course is $400. If, at some later time, you’d like to upgrade to The Complete Program of all our online courses, you’ll receive full credit for this purchase price through our Upgrade Path.
When you complete the purchasing process, you’ll have instant access to this recorded online course for 90 days. During this access period, you can (1) log into your private account, (2) download the Course Manual, and (3) watch this recorded course as often as you like… so you can excel at culture management for organizations.
Refund Policy: As stipulated in All Our Policies, since it isn’t feasible for you to return those intangible (electronic) course materials back to us once they’ve been placed in your private account, we do not provide any refunds—in whole or in part—for any of these individual purchases of our online courses.
To test your mastery of this course, take and pass the online Final Exam, which is included in your purchase. Although we do not offer a “certificate of achievement” for the Culture Management Course, passing this Final Exam counts toward earning your Certification in Conflict & Change Management with the Thomas-Kilmann Instrument, if you subsequently upgrade to our course collection: The Complete Program of All Our Courses.
TO PURCHASE 1 COURSE ONLY FOR YOURSELF:
When you click on the button at the bottom of this section, you’ll be adding this online course to your Shopping Cart. In this section, you can make a purchase either for 1 other person or for a group of people (which, if you choose, can also include you).
However, this online course will not be placed in your private account—unless (and not until) we receive your KD_Spreadsheet that includes your relevant information along with the same required information for the other members in your group. See the section below: Completing Your KD_Spreadsheet.
CAUTION: If you wish to purchase this online course only for yourself (not for anyone else), go to the other section on this page that’s designed for that specific purpose.
The price of the 6-hour Culture Management Course for 1 to 4 persons is $400 each. The price of this course for 5 or more persons is $325 each.
In the Quantity text box below, enter the number of online courses that you wish to purchase for a group of participants (or leave the default as 1, if you are making this purchase for just 1 other person). If you add the quantity of 5 or more courses to your Shopping Cart, the total charge for your purchase will be based on the discounted rate.
Then click on the button, ADD TO CART, so you can proceed to purchase this course for the specified number of persons.
After you’ve made your quantity purchase, be sure to download the KD_Spreadsheet for Creating Group Accounts and carefully follow the instructions.
For example, if you bought this course for 1 other person, fill out the spreadsheet for just that 1 person. If you as well as other persons will each be taking this online course, please make sure to also include YOUR information on the completed KD_Spreadsheet.
When you send your carefully completed KD_Spreadsheet to firstname.lastname@example.org, please include the date when you would like us to import your spreadsheet into our website.
From that moment we import your spreadsheet, the one or more listed persons are automatically assigned this online course in their existing (or newly created) private account. At the same time we import your spreadsheet, our website also emails the listed persons their log in credentials and instructions for accessing this online course.
For the stipulated access period of 90 days, the participants in your group can then (1) log into their private account, (2) download the Course Manual, and (3) watch this recorded online course as often as they like… so they can excel at culture management for organizations.
Refund Policy: As stipulated in All Our Policies, since it isn’t feasible for your clients to return those intangible (electronic) course materials back to us after they were assigned to each client’s private account, once we have imported your spreadsheet, we do not provide any refunds—in whole or in part—for any of our online courses.
To learn how the members of any work group can blend this online course with live discussions, we provide these detailed steps: Blended Learning for the Culture Management Course.
To ensure that your client or group members have learned all the relevant material in this course, you can require them to take and pass the Final Exam.
PROCEED WITH YOUR QUANTITY PURCHASE FOR 1 OTHER PERSON…OR FOR 2 OR MORE PARTICIPANTS IN A GROUP (WHICH CAN ALSO INCLUDE YOU):