If you want to read the most up-to-date and comprehensive information about the TKI tool in one single document, consider purchasing Dr. Kilmann’s first TKI Book (published in 2023): Mastering the Thomas-Kilmann Conflict-Mode Instrument: Celebrating More Than 50 Years of Resolving All Kinds of Conflicts.
Our 2-hour BASIC course (including a 32-page Course Manual) focuses on the TKI and how to interpret your results (as well as those of other people) with regard to five conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating. But first you’ll learn about the underlying dimensions of conflict management: assertiveness and cooperativeness. And you will also be exposed to three additional dimensions for interpreting conflict-handling behavior: the distributive, integrative, and protective dimensions.
If you haven’t had much exposure to conflict management and the TKI, this course is a great introduction in a short amount of time. But if you’ve had considerable experience with the TKI yet want to make sure that you know how to use this assessment tool to its full potential, then skip the BASIC course and proceed with taking our 8-hour course: ADVANCED Training in Conflict Management.
Watch our FREE, very informative, Videos About the Thomas-Kilmann Instrument and Your Conflict Resolution Skills. You can also read many Full-Length TKI Articles and TKI Blogs. Lastly, you’ll learn a lot from Dr. Kilmann’s question-and-answer exchanges: FAQs About the TKI Assessment.
NOTE: Our BASIC course in conflict management training does NOT include your TKI assessment. Instead, if you wish to take the TKI just before or during the course, you’ll have to Purchase the TKI separately. This arrangement allows us to keep the price of the course $50 below what it would be if we bundled the TKI with the course. Many people who purchase this course have previously taken the TKI and, as such, don’t want to take it again (or pay for it again). But we do include two TKI assessments with our two course collections: The TKI Package and The Complete Program.
take this online course on your laptop or desktop computer, or on your tablet or smartphone
watch the course videos at your convenience: any day, any time, and as often as you like
provides a reduced image of every presentation slide with Dr. Kilmann’s additional insights
the average time for taking this online course, studying, and then passing the optional exam
Kilmann Diagnostics is dedicated to resolving conflict throughout the world, which is addressed in this online course by providing you with the deep knowledge and the practical tools for improving your conflict-handling behavior—so more people (including yourself) can get their most important needs met. By becoming more conscious of which conflict modes you might be using too much or too little, you can learn to use each of the five conflict modes according to the key attributes of a conflict situation. Be prepared to experience many eureka (aha) moments!
DOWNLOAD YOUR BEAUTIFULLY DESIGNED COURSE MANUAL: This online course for conflict management training comes with a 32-page downloadable manual that includes an image of every presentation slide, Dr. Kilmann's personalized notes, reference material, and space for note taking.See Sample Manual for Conflict Management Training
LEARN WHAT DEFINES THE FIVE CONFLICT-HANDLING MODES: In a 2-hour recorded course, you'll hear Dr. Ralph Kilmann's crystal-clear voice explain the underlying dimensions of conflict management: assertiveness and cooperativeness. These dimensions define the TKI's five conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating.
LEARN THE THREE DIAGONAL DIMENSIONS ON THE TKI CONFLICT MODEL: You'll then hear Dr. Kilmann explain three additional dimensions on the TKI Conflict Model: the distributive, the integrative, and the protective dimensions. These extra dimensions provide greater depth and deeper insight into a person's TKI Profile and are thus a critical part of conflict management training.
EXPERIENCE THE INTERPRETATION OF SIX DIFFERENT TKI PROFILES: Toward the end of this recorded online course, Dr. Kilmann provides his detailed—and insightful—interpretation of six very different TKI Profiles, which is one of the best ways to learn how to accurately interpret your own as well as other people's TKI results. His analysis of these six TKI Profiles also offers action recommendations on how these individuals can improve their conflict-handling behavior.
This course provides you and your clients with the deep knowledge and practical tools for improving your conflict-handling behavior—so more people (including yourself) can get their most important needs met. By becoming more conscious of which conflict modes you might be using too much or too little, you can learn to use each of the five conflict modes according to the key attributes of a conflict situation. This course is relevant to all these OCCUPATIONAL IDENTITIES:
When you click on the button at the bottom of this section, you’ll be adding this online course—only for yourself—to your Shopping Cart, which you can then proceed to purchase on this website.
CAUTION: If you wish to purchase this course either for 1 other person or for a group of people—which might also include you along with the other members in your group—go to the next section on this page that’s designed for that specific purpose.
The price for the 2-hour BASIC Training Course is $225. If, at some later time, you’d like to upgrade either to The TKI Package or The Complete Program, you’ll receive full credit for this purchase price through our Upgrade Path.
When you complete your purchase on this website, you’ll have instant access to this online course for 90 days. During this access period, you can (1) log into your private account, (2) download the Course Manual, (3) decide whether you want to purchase and then take the TKI assessment (an option, not a requirement), and (4) watch this recorded online course as often as you like.
Refund Policy: As stipulated in All Our Policies, since it isn’t feasible for you to return those intangible (electronic) course materials back to us once they’ve been placed in your private account, we do not provide any refunds—in whole or in part—for any of these individual purchases of our online courses.
To test your mastery of this course, take and pass the online Final Exam, which is included in your purchase. Although we do not offer a “certificate of achievement” for BASIC Training, passing this Final Exam counts toward earning your Certification in Conflict & Change Management with the Thomas-Kilmann Instrument or your Certification in the Thomas-Kilmann Conflict Mode Instrument, if you subsequently decide to upgrade to one of our two course collections, The Complete Program or The TKI Package, respectively.
TO PURCHASE 1 COURSE ONLY FOR YOURSELF:
When you click on the button at the bottom of this section, you’ll be adding this online course to your Shopping Cart. In this section, you can make a purchase either for 1 other person or for a group of people (which, if you choose, can also include you).
However, this online course will not be placed in your private account—unless (and not until) we receive your KD_Spreadsheet that includes your relevant information along with the same required information for the other members in your group. See the section below: Completing Your KD_Spreadsheet.
CAUTION: If you wish to purchase this online course only for yourself (not for anyone else), go to the other section on this page that’s designed for that specific purpose.
The price of the 2-hour BASIC Training Course for 1 to 4 persons is $225 each. The price of this course for 5 or more persons is $200 each.
In the Quantity text box below, enter the number of online courses that you wish to purchase for a group of participants (or leave the default as 1, if you are making this purchase for just 1 other person). If you add the quantity of 5 or more courses to your Shopping Cart, the total charge for your purchase will be based on the discounted rate.
Then click on the button, ADD TO CART, so you can proceed to purchase this course for the specified number of persons.
After you’ve made your quantity purchase, be sure to download the KD_Spreadsheet for Creating Group Accounts and carefully follow the instructions.
For example, if you bought this course for 1 other person, fill out the spreadsheet for just that 1 person. If you as well as other persons will each be taking this online course, please make sure to also include YOUR information on the completed KD_Spreadsheet.
When you send your carefully completed KD_Spreadsheet to firstname.lastname@example.org, please include the date when you would like us to import your spreadsheet into our website.
From that moment we import your spreadsheet, the one or more listed persons are automatically assigned this online course in their existing (or newly created) private account. At the same time we import your spreadsheet, our website also emails the listed persons their log in credentials and instructions for accessing this online course.
For the stipulated access period of 90 days, the participants in your group can then (1) log into their private account, (2) download the Course Manual, (3) decide whether they want to purchase and then take the TKI assessment (an option, not a requirement), and (4) watch this recorded online course as often as they like.
Refund Policy: As stipulated in All Our Policies, since it isn’t feasible for your clients to return those intangible (electronic) course materials back to us after they were assigned to each client’s private account, once we have imported your spreadsheet, we do not provide any refunds—in whole or in part—for any of our online courses.
Although your participants are not required to purchase and take the Thomas-Kilmann Conflict Mode Instrument for this online course (because they might have taken it in the past and still have access to their results), having recently experienced the TKI assessment will likely enhance their learning outcomes.
To learn how the members of any work group can blend the benefits of this recorded online course with live discussions, we provide these detailed steps: Blended Learning for BASIC Training in Conflict Management.
To ensure that your client or group members have learned all the relevant material in this course, you can require them to take and pass the Final Exam.
PROCEED WITH YOUR QUANTITY PURCHASE FOR 1 OTHER PERSON…OR FOR 2 OR MORE PARTICIPANTS IN A GROUP (WHICH CAN ALSO INCLUDE YOU):