Basic Training

Learn how to interpret your own TKI Profile (as well as other individual profiles) and then improve your conflict-handling behavior

Course Overview

Our 80-minute BASIC course (including a 32-page Course Manual) focuses on the TKI and how to interpret your results (as well as those of other people) with regard to five conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating. But first you’ll learn about the underlying dimensions of conflict management: assertiveness and cooperativeness. And you will also be exposed to three additional dimensions for interpreting conflict-handling behavior: the distributive, integrative, and protective dimensions. If you haven’t had much exposure to conflict management and the TKI, this course is a great introduction in a short amount of time. But if you’ve had considerable experience with the TKI yet want to make sure that you know how to use this assessment tool to its full potential, then skip the BASIC course and proceed with the advanced version.

See this Dedicated TKI Page, which provides a great variety of online TKI resources. Be sure to watch our seven Videos for the Thomas-Kilmann Instrument. And read our many Full-Length TKI Articles.


watch on your laptop or desktop computer, or on your tablet or smartphone


the average time for completing this course and its optional exam


includes a reduced image of every presentation slide with Dr. Kilmann’s personal notes


available for you to watch the videos at any time, any day, as many times as you like


DOWNLOAD YOUR BEAUTIFULLY DESIGNED COURSE MANUAL: This online course comes with a 32-page downloadable manual that includes an image of every presentation slide, Dr. Kilmann's personalized notes, reference material, and space for note taking.

LEARN WHAT DEFINES THE FIVE CONFLICT-HANDLING MODES: In an 80-minute recorded course, you'll hear Dr. Ralph Kilmann's crystal-clear voice explain the underlying dimensions of conflict management: assertiveness and cooperativeness. These dimensions define the TKI's five conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating.

LEARN THE THREE DIAGONAL DIMENSIONS ON THE TKI CONFLICT MODEL: You'll then hear Dr. Kilmann explain three additional dimensions on the TKI Conflict Model: the distributive, the integrative, and the protective dimensions. These extra dimensions provide greater depth and deeper insight into a person's TKI Profile.

EXPERIENCE THE INTERPRETATION OF SIX DIFFERENT TKI PROFILES: Toward the end of this recorded online course, Dr. Kilmann provides his detailed—and insightful—interpretation of six very different TKI Profiles, which is one of the best ways to learn how to accurately interpret your own as well as other people's TKI results. His analysis of these six TKI Profiles also offers action recommendations on how these individuals can improve their conflict-handling behavior.

LEARN FROM THE CO-CREATOR OF THE TKI ASSESSMENT: By learning all about the TKI Conflict Model directly from the author himself, you can rest assured that you'll be using the TKI assessment accurately—and to its full potential.


This course provides you and your clients with the deep knowledge and practical tools for improving your conflict-handling behavior—so more people (including yourself) can get their most important needs met. By becoming more conscious of which conflict modes you might be using too much or too little, you can learn to use each of the five conflict modes according to the key attributes of a conflict situation. This course is relevant to all these OCCUPATIONAL IDENTITIES:

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Purchase Course

Only for Yourself

The price for the 80-minute BASIC Training in Conflict Management is $225. Click on the oblong button below to complete your purchase. If you’d like to upgrade to one of our course collections in the future, you’ll receive full credit for this purchase via our Upgrade Path.

When you complete the purchasing process, you’ll have instant access to this recorded online course for 90 days. During this period, you can (1) download the Course Manual; (2) decide whether you want to purchase and then take the TKI assessment (an option, not a requirement); and (3) watch this online course as often as you like.

Although you’re not required to take the Thomas-Kilmann Conflict Mode Instrument (because you might’ve taken it in the past and still have your report on hand), taking this assessment will enhance your learning experience.

To test your mastery of this course, take and pass the online Final Exam, which is included in your purchase. However, we do not offer a “certificate of achievement” for BASIC Training in Conflict Management (as we do for some of our separate courses and our course collections).

BASIC Training in Conflict Management Course


SKU: BTCM Category:
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For Other Persons

The price of this online course for 1 to 4 other persons is $225 each. The price for 5 or more other persons is $200 each. If you enter 5 or more courses into your shopping cart during the purchase process, the total charge will be based on the group rate. Click on the oblong button below to purchase this course.

After you complete your checkout, download The KD_Spreadsheet for Creating Group Accounts and follow the instructions. If you are purchasing the course for only one other person, then fill out the spreadsheet for just this one person.

To learn how the members of any work group can blend this online course with live discussions, review these detailed steps: Blended Learning for BASIC Training in Conflict Management.

BASIC Training in Conflict Management Course – Group Purchase


SKU: BTCM - Group Category: