Learn how to describe, control, and
improve the flow of work in an
organization, including how to speed up
the rate of learning itself

Course Overview

Once the strategy-structure track has revitalized the organization’s strategic vision, members are ready to proceed with the last three tracks of transformation: gradual process, radical process, and learning process improvement—all provided in a four-hour recorded course (including a 248-page Course Manual). Building on the effective behavioral infrastructure developed during the first three tracks, members learn to see their work as a process—as a flow of tasks and decisions—which can be explicitly described, statistically controlled, and continuously improved. These three essential steps of process management can then be applied to processes within groups (gradual improvement), processes across groups (radical improvement) and, ultimately, processes for creating, obtaining, and using leading-edge knowledge for the organization’s future change initiatives, complex projects, and business decisions (learning process improvement).


watch on your laptop or desktop computer, or on your tablet or smartphone


the average time for completing this course and its optional exam


includes a reduced image of every presentation slide with Dr. Kilmann’s personal notes


available for you to watch the videos at any time, any day, as many times as you like


DOWNLOAD YOUR BEAUTIFULLY DESIGNED COURSE MANUAL: This online course comes with a 248-page downloadable manual that includes an image of every presentation slide, Dr. Kilmann's personalized notes, reference material, and space for note taking.

LEARN WHY PROCESS IMPROVEMENT MUST OCCUR BOTH WITHIN AND ACROSS ALL SUBUNITS IN THE ORGANIZATION: In a 4-hour recorded course, you'll hear Dr. Ralph Kilmann's crystal-clear voice explain the last three tracks of quantum transformation: gradual process improvement, radical process improvement, and learning process improvement.

LEARN ALL ABOUT THE MANY VALUABLE TOOLS FROM TOTAL QUALITY MANAGEMENT AND PROCESS INNOVATION: The three process tracks include the many valuable tools that were originally named total quality management, business process reengineering, and organizational learning, which were eventually discarded by many organizations in the 1990s, primarily stemming from misguided implementation: Organizations didn't first establish the necessary behavioral infrastructure and aligned formal systems (cultures, skills, teams, strategy-structures, and reward systems) to achieve the huge potential of those process-based methods.

LEARN TO SEE THE FLOW OF TASKS AND DECISIONS AS A PROCESS THAT CAN NOW BE MANAGED OPENLY AND EFFECTIVELY: Building on the prior five system tracks, however, Dr. Kilmann shows how members can easily learn to see their daily work as a process—as a flow of tasks and decisions—which can then be (1) explicitly described, (2) statistically controlled, and (3) continuously improved.

LEARN TO USE BENCHMARKING TO SET YOUR SIGHTS ON THE VERY BEST PRACTICES IN PROCESS MANAGEMENT: Dr. Kilmann discusses how benchmarking can help members establish world-class performance goals, which sets the stage for using the seven quality tools (along with problem management and assumptional analysis) for the purpose of identifying and removing description, control, and improvement barriers to organizational success.

LEARN HOW INVESTIGATING TASK FLOW REVEALS HOW SUBUNIT BOUNDARIES CAN BE REDESIGNED FOR RADICAL IMPROVEMENT: You'll discover the negative consequences of designing subunit boundaries around business functions (the traditional vertical organization) versus designing subunits around business processes: Instead of having to establish so many cross-functional teams just to manage what falls between the cracks in a vertical organization, members learn how to design business processes into new horizontal structures that will dramatically reduce cycle times, process costs, and inventory levels—which will satisfy and delight the organization's customers and other key stakeholders.

LEARN ALL ABOUT THE CAREFULLY MANAGED TRANSITION FROM GRADUAL TO RADICAL TO LEARNING PROCESS IMPROVEMENT: Once members have succeeded at gradual process improvement within their work groups, several “Process” Management Organizations (PMOs) are established to achieve radical process improvement within new horizontal subunits as well as to develop an effective learning organization—so processes, problems, and projects can subsequently be completed in half the time.


This course provides you and your clients with the deep knowledge and practical tools for describing, controlling, and improving the key processes that flow within—and across—an organization’s systems and boundaries. First, members improve the processes that flow within their existing subunits—which is known as gradual process improvement; next, members actively participate in redesigning their traditional vertical functions into horizontal business processes— thereby enabling radical process improvement; and then, members improve the processes by which new knowledge is created, stored, retrieved, and used across all systems and subunit boundaries—thus becoming a well-functioning learning organization. As such, this course is relevant to all these OCCUPATIONAL IDENTITIES:

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Purchase Course

Only for Yourself

The price for the 4-hour Process Management Course is $400. Click on the oblong button below to complete your purchase. If you’d like to upgrade to The Complete Program in the future, you’ll receive full credit for this purchase via our Upgrade Path.

When you complete the purchasing process, you’ll have instant access to this recorded online course for 90 days. During this period, you can (1) download the Course Manual and (2) watch this online course as often as you like.

To test your mastery of this course, take and pass the online Final Exam, which is included in your purchase. Although we do not offer a “certificate of achievement” for the Process Management Course, passing this exam counts toward your receiving the “Certificate in Conflict Management and Change Management,” if you later upgrade to our course collection: The Complete Program.

Process Management Course


SKU: PMC Category:
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For Other Persons

The price of this online course for 1 to 4 other persons is $400 each. The price for 5 or more other persons is $325 each. If you enter 5 or more courses into your shopping cart during the purchase process, the total charge will be based on the group rate. Click on the oblong button below to purchase this course.

After you complete your checkout, download The KD_Spreadsheet for Creating Group Accounts and follow the instructions. If you are purchasing the course for only one other person, then fill out the spreadsheet for just this one person.

To learn how the members of any work group can blend this online course with live discussions, review these detailed steps: Blended Learning for the Process Management Course.

Process Management Course – Group Purchase


SKU: PMC - Group Category: