Learn how to describe, control, and improve the flow of work in an organization, including how to speed up the rate of learning itself
Process Cell Defined


Once the strategy-structure track has revitalized the organization’s strategic vision and the reward systems track is re-examining the key performance criteria for that strategic vision, members are ready to proceed with the last three tracks of transformation: gradual process, radical process, and learning process improvement—all provided in a four-hour recorded course (including a 248-page Course Manual). Building on the effective behavioral infrastructure developed during the first three tracks, members learn to see their work as a process—as a flow of tasks and decisions—which can be explicitly described, statistically controlled, and continuously improved. These three essential steps of process management can then be applied to processes within groups (gradual improvement), processes across groups (radical improvement) and, ultimately, processes for creating, obtaining, and using leading-edge knowledge for the organization’s future change initiatives, complex projects, and business decisions (learning process improvement).


take this online course on your laptop or desktop computer, or on your tablet or smartphone


watch the course videos at your convenience: any day, any time, and as often as you like


provides a reduced image of every presentation slide with Dr. Kilmann’s additional insights


the average time for taking this online course, studying, and then passing the optional exam


DOWNLOAD YOUR BEAUTIFULLY DESIGNED COURSE MANUAL: This online course comes with a 248-page downloadable manual that includes an image of every presentation slide, Dr. Kilmann's personalized notes, reference material, and space for note taking.

LEARN WHY PROCESS IMPROVEMENT MUST OCCUR BOTH WITHIN AND ACROSS ALL SUBUNITS IN THE ORGANIZATION: In a 4-hour recorded course, you'll hear Dr. Ralph Kilmann's crystal-clear voice explain the last three tracks of quantum transformation: gradual process improvement, radical process improvement, and learning process improvement.

LEARN ALL ABOUT THE MANY VALUABLE TOOLS FROM TOTAL QUALITY MANAGEMENT AND PROCESS INNOVATION: The three process tracks include the many valuable tools that were originally named total quality management, business process reengineering, and organizational learning, which were eventually discarded by many organizations in the 1990s, primarily stemming from misguided implementation: Organizations didn't first establish the necessary behavioral infrastructure and aligned formal systems (cultures, skills, teams, strategy-structures, and reward systems) to achieve the huge potential of those process-based methods.

LEARN TO SEE THE FLOW OF TASKS AND DECISIONS AS A PROCESS THAT CAN NOW BE MANAGED OPENLY AND EFFECTIVELY: Building on the prior five system tracks, however, Dr. Kilmann shows how members can easily learn to see their daily work as a process—as a flow of tasks and decisions—which can then be (1) explicitly described, (2) statistically controlled, and (3) continuously improved.

LEARN TO USE BENCHMARKING TO SET YOUR SIGHTS ON THE VERY BEST PRACTICES IN PROCESS MANAGEMENT: Dr. Kilmann discusses how benchmarking can help members establish world-class performance goals, which sets the stage for using the seven quality tools (along with problem management and assumptional analysis) for the purpose of identifying and removing description, control, and improvement barriers to organizational success.

LEARN HOW INVESTIGATING TASK FLOW REVEALS HOW SUBUNIT BOUNDARIES CAN BE REDESIGNED FOR RADICAL IMPROVEMENT: You'll discover the negative consequences of designing subunit boundaries around business functions (the traditional vertical organization) versus designing subunits around business processes: Instead of having to establish so many cross-functional teams just to manage what falls between the cracks in a vertical organization, members learn how to design business processes into new horizontal structures that will dramatically reduce cycle times, process costs, and inventory levels—which will satisfy and delight the organization's customers and other key stakeholders.

LEARN ALL ABOUT THE CAREFULLY MANAGED TRANSITION FROM GRADUAL TO RADICAL TO LEARNING PROCESS IMPROVEMENT: Once members have succeeded at gradual process improvement within their work groups, several “Process” Management Organizations (PMOs) are established to achieve radical process improvement within new horizontal subunits as well as to develop an effective learning organization—so processes, problems, and projects can subsequently be completed in half the time.

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LEARN HOW PROCESS IMPROVEMENT ULTIMATELY LEADS TO GLOBAL ECONOMIC GROWTH: Describing, controlling, and improving processes—gradually and radically—within and across all organizational boundaries is the primary driver of sustained economic growth and development for the nations of the world.

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This course provides you and your clients with the deep knowledge and practical tools for describing, controlling, and improving the key processes that flow within—and across—an organization’s systems and boundaries. First, members improve the processes that flow within their existing subunits—which is known as gradual process improvement; next, members actively participate in redesigning their traditional vertical functions into horizontal business processes— thereby enabling radical process improvement; and then, members improve the processes by which new knowledge is created, stored, retrieved, and used across all systems and subunit boundaries—thus becoming a well-functioning learning organization. As such, this course is relevant to all these OCCUPATIONAL IDENTITIES:

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Purchase this Online Course

Only for Yourself—
Not for Anyone Else

When you click on the button at the bottom of this section, you’ll be adding this online course—only for yourself—to your Shopping Cart, which you can then proceed to purchase on this website.

CAUTION: If you wish to purchase this course either for 1 other person or for a group of people—which might also include you along with the other members in your group—go to the next section on this page that’s designed for that specific purpose.

The price for the 4-hour Process Management Course is $400. If, at some later time, you’d like to upgrade to The Complete Program of all our online courses, you’ll receive full credit for this purchase price through our Upgrade Path.

When you complete the purchasing process, you’ll have instant access to this recorded online course for 90 days. During this access period, you can (1) log into your private account, (2) download the Course Manual, and (3) watch this recorded course as often as you like.

To test your mastery of this course, take and pass the Final Exam, which is included in your purchase. Although we do not offer a “certificate of achievement” for the Process Management Course, passing this Final Exam counts toward earning your Certification in Conflict Management and Change Management, if you subsequently upgrade to our course collection: The Complete Program.



Process Management Course


SKU: PMC Category:
Purchase this Online Course

For 1 Other Person—
Or for a Group

When you click on the button at the bottom of this section, you’ll be adding this online course to your Shopping Cart. In this section, you can make a purchase either for 1 other person or for a group of people (which, if you choose, can also include you).

However, this online course will not be placed in your private account—unless (and not until) we receive your KD_Spreadsheet that includes your relevant information along with the same required information for the other members in your group. See the section below: Completing Your KD_Spreadsheet.

CAUTION: If you wish to purchase this online course only for yourself (not for anyone else), go to the other section on this page that’s designed for that specific purpose.

The price of the 4-hour Process Management Course for 1 to 4 persons is $400 each. The price of this course for 5 or more persons is $325 each.

In the Quantity text box below, enter the number of online courses that you wish to purchase for a group of participants (or leave the default as 1, if you are making this purchase for just 1 other person). If you add the quantity of 5 or more courses to your Shopping Cart, the total charge for your purchase will be based on the discounted rate.

Then click on the button, ADD TO CART, so you can proceed to purchase this course for the specified number of persons.

Completing Your KD_Spreadsheet

After you’ve made your quantity purchase, be sure to download the KD_Spreadsheet for Creating Group Accounts and carefully follow the instructions.

For example, if you bought this course for 1 other person, fill out the spreadsheet for just that 1 person. If you as well as other persons will each be taking this online course, please make sure to also include YOUR information on the completed KD_Spreadsheet.

When you send your carefully completed KD_Spreadsheet to, please include the date when you would like us to import your spreadsheet into our website.

From that moment we import your spreadsheet, the one or more listed persons are automatically assigned this online course in their existing (or newly created) private account. At the same time we import your spreadsheet, our website also emails the listed persons their log in credentials and instructions for accessing this online course.

For the stipulated access period of 90 days, the participants in your group can then (1) log into their private account, (2) download the Course Manual, and (3) watch this recorded online course as often as they like.

Blended Learning and Passing the Final Exam

To learn how the members of any work group can blend this online course with live discussions, we provide these detailed steps: Blended Learning for the Process Management Course.

To ensure that your client or group members have learned all the relevant material in this course, you can require them to take and pass the Final Exam.


Process Management Course – Group Purchase


SKU: PMC - Group Category:
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