Leaders for
Process Improvement

Find the right online courses,
assessment tools, and books

DR. KILMANN’S RECOMMENDATIONS

To help you choose which particular courses, assessments, and books will be most relevant to your specialized needs and/or the needs of your clients, Dr. Ralph Kilmann has prepared his recommendations especially to suit your primary or preferred occupational identity—which he summarizes in the following way:

To survive—and thrive—in today’s increasingly competitive marketplace, organizations must continuously improve the processes within units while they radically improve the flow of business processes across units—to reduce cycle time, process costs, and inventory levels. Learning how to describe, control, and then improve all these processes better and faster than competitors defines the mission of all successful—enlightened—process leaders.

Recommended Online Courses

Quantum Transformation course cover image

0.
Quantum
Transformation

A grand overview of the eight tracks to long-term success, so members can transform an old Newtonian organization into a new quantum organization.

Advanced Training in Conflict Management by Ralph Kilmann Course Cover

3.
ADVANCED Training in
Conflict Management

Learn how to use the TKI assessment and other tools for resolving an organization’s most complex problems and conflicts in a fast-paced world.

Culture management by Ralph Kilmann Course Cover

4.
Culture
Management

Learn how to identify the most dysfunctional cultural norms and then replace them with healthier behavioral norms, thereby closing culture-gaps.

Critical Thinking by Ralph Kilmann Course Cover

5.
Critical
Thinking

Learn how to surface and then revise your false assumptions, so your decisions and actions will be based on today’s reality, not yesterday’s fantasy.

Strategy-structure aligning objectives by Ralph Kilmann

7.
Strategy-
Structure

Learn how members can effectively self-design and self-manage the two most important formal systems in their organization.

Process management cover image by Ralph Kilmann

9.
Process
Management

Learn how to describe, control, and continuously improve the flow of work in an organization, including how to accelerate the rate of learning across all units.

The Complete program for online courses by Ralph Kilmann

10.
The Complete Program

If you would like to take ALL our online courses, you can purchase them as one course collection at a significant discount. Then, for 1 entire year, you will have access to all 50 hours of course videos, 11 course manuals (1,410 pages), and 2 TKI assessments. To receive “Certification in Conflict Management and Change Management,” you must pass 7 exams: (1) EITHER Expanding Consciousness OR Quantum Transformation, (2) ADVANCED Training, (3) GROUP Training, (4) Critical Thinking, (5) EITHER Culture OR Team Management, (6) EITHER Strategy-Structure OR Reward Systems, and (7) Process Management.

Recommended Assessment Tools

TKI conflict mode instrument assessment cover

One TKI Assessment
Per Person

The TKI allows you to discover whether you might be overusing or underusing one or more of five conflict-handling modes (collaborating, competing, compromising, accommodating, and avoiding), so you can improve how you manage conflict in the future.

Thomas-Kilmann Conflict Mode Instrument cover image

Two TKI Assessments
Per Person

By taking one TKI specifically for INSIDE your group and another TKI for OUTSIDE your group, you’ll discover how your leader, the culture, and the reward system might be having undue influence on how conflict is being managed in your group or team.

Kilmanns personality style instrument by Ralph Kilmann and associates

Personality Style
Instrument

This instrument assesses a person’s preferences for collecting information and making decisions, as based on the personality dimensions that were originally developed by C. G. Jung: ST, NT, SF, and NF types or styles for approaching problems and conflicts.

Kilmann-Saxton Culture-Gap Survey cover image

Culture-Gap®
Survey

This assessment allows you to discover the differences between actual and desired cultural norms in four areas: task support, task innovation, social relationships, and personal freedom. Once identified, a group can take steps to close these culture-gaps.

Kilmann-Covin organizational influence survey cover image

Organizational
Influence Survey

This survey assesses whether you have the right balance of influence over the key aspects of your job that determine your performance and satisfaction. If you have too little (or too much) influence, steps can then be taken to create the right balance.

Organizational courage assessment by Ralph Kilmann cover image

Organizational
Courage Assessment

This assessment relies on two dimensions (observing acts of courage and fearing acts of courage) to define four organizations. Steps can then be taken to transform a fearful or bureaucratic organization into a more courageous or quantum organization.

Recommended Books and Workbooks

Quantum organizations by Ralph Kilmann book cover

Quantum Organizations

This book provides the theory behind the eight tracks of quantum transformation: culture, skills, teams, strategy-structure, reward systems, and process management. Transformation requires a new worldview that expands self-aware consciousness.

Workbook for implementing the tracks volume three

Workbook for Implementing the Tracks: Volume III

This volume (totaling 450 pages) provides the essential materials (presentation slides, group discussions, and work sheets) for conducting the gradual process, radical process, and learning process tracks. These “last three tracks” are organized into several eight-hour workshops.

Still not sure which resource is right for you?

Our team would be happy to assist you.