After you’ve made your quantity purchase, be sure to download the KD_Spreadsheet for Creating Group Accounts and carefully follow the instructions.

If you’ll be taking the TKI along with other persons in your group, please make sure to also include YOUR information on the KD_Spreadsheet.

When you send your carefully completed KD_Spreadsheet to info@kilmanndiagnostics.com, also let us know your preferences for these four services:

1. The date, time, and time zone when you want us to import your spreadsheet, which initiates the TKI taking process for your team members.
2. If and when (the date, time, and time zone) you want us to send a Reminder Email (for this one time only) to those team members who have not yet completed their TKI assessment.
   
3. If and when you want us to email you 1 Status Report (one report only) that lists the team members who have—or have not—completed their TKI assessment: Choose a day and time on Monday through Friday, 8 a.m. to 5 p.m. Pacific Time; Sundays 1 p.m. to 5 p.m. Pacific Time. NOTE: We are closed on Saturdays and National Holidays.
4. You will receive an email notification every time a member of your team completes their TKI assessment. Please keep an up-to-date record of who has—and who hasn’t—taken the TKI.
5. When all (or most) of your team members have completed their TKI assessment, let us know when you would like us to send you 1 zip file of all the personalized TKI Team Reports for your team members, including the Facilitator’s Team Report (which includes a summary chart of every member’s individual TKI results): Choose a day and time on Monday through Friday, 8 a.m. to 5 p.m. Pacific Time; Sundays 1 p.m. to 5 p.m. Pacific Time. NOTE: We are closed on Saturdays and National Holidays.

IMPORTANT ALERT: Once we receive your preferred date and time for the zip file, we will schedule to generate The TKI Team Reports regardless of whether or not all of your participants have completed their TKIs, thus using up the available TKIs in your account. It is up to you or your facilitator to be sure that everyone you wish to have completed their TKI has indeed done so.

CAUTION: In most cases, it might be best to wait for us to send you the zip file for the TKI Team Reports until shortly before you plan to discuss those results with your team members—just in case a few new members have very recently joined the team and/or other members have left. By delaying the creation of those TKI Team Reports, you will have the most current (and thus the most accurate) information about conflict-handling behavior for your training, consulting, or coaching program—which will thus include only those members who are still on that team.

Incidentally, when we import your carefully completed spreadsheet, all listed members will immediately receive an “account email” that provides your team’s unique PRIVATE LINK along with the step-by-step instructions for registering a private account on the publisher’s website and then taking the TKI assessment within the 90-day access period—which begins on the date when we import your spreadsheet. At that same time, we will also send you that same PRIVATE LINK with instructions, so you can email that vital information to team members—just in case any of them have never received their account email from the publisher’s website (usually due to a very sensitive firewall).

PLEASE NOTE: After you’ve received your “initial” TKI Team Reports, if you would like to add and/or remove one or more members for an UPDATED (most current) analysis of your team’s conflict-handling behavior, choose one of three alternatives that are provided in the section below:

Adding and/or Removing Members on Your Team

As discussed in the Facilitator’s Guide for the TKI Team Report, you have the option of modifying aspects of the standard TKI instructions so team members will then respond to the 30 A/B items on the TKI with respect to their conflict management behavior inside a specified team (in contrast to the standard TKI instructions that do NOT specify any situation).

Below are the modified TKI instructions for asking team members to respond to the TKI in terms of their experiences in a particular team. The few key words that have been set in bold pinpoint what you can customize for your particular situation.

INSIDE your team (perhaps showing the name of the team and/or a listing of all the team members), how do you usually respond when you find your wishes differing from those of another team member? For each of the 30 pairs of statements below, select the letter (“A” or “B”) that best characterizes your behavior in your team.

Please let us know IF and HOW you would like to customize the focus of the TKI instructions for a designated team. If you decide that your team members should respond to their TKIs with a different focus than the standard instructions, we will place your customized instructions in the account emails that we send to all team members.

But other than the above customizing options that are set in bold, we do not alter any other aspect of the standard TKI instructions, since the remainder of those instructions is essential for maintaining the validity of the TKI assessment process.

After you have received your “initial” TKI Team Reports, you might realize that not every member on your team was included in the analysis—perhaps one or more team members didn’t complete their TKI assessment on time, or maybe some new members recently joined the team, or perhaps some previous members just left the team. As a result, you might want to generate UPDATED TKI Reports that would now include every current member on your team.

If you wish to receive UPDATED TKI Team Reports, however, you first need to purchase an additional TKI Team Report for EACH and EVERY member of your team at $60 per person (or use any remaining, open TKI slots in your group account), even though the original team members who were included in the “initial” TKI Team Report would not have to retake their TKI assessment. But the TKI results of all those previously included members must still be processed for those UPDATED TKI Team Reports (which is why you need to purchase another TKI Team Report for those previous members as well as any new, additional members).

A most convenient aspect of our generating another set of TKI Team Reports for you is that our system AUTOMATICALLY recalculates and redraws all the relevant tables and charts for an UPDATED TKI Team Report—which would now include EVERY member of the current team.

But we can offer you TWO options that will allow you to add one or more additional members to your “initial” TKI Team Report without you having to purchase another round of TKI Reports for every member of your team. Either of these options, however, require you to MANUALLY calculate and then draw the relevant tables and charts that are displayed on the TKI Team Report (since we would not be automatically redoing those tables and charts for you via another round of new TKI Team Reports for your entire team).

FIRST OPTION: If the one or more additional (or new) members have not yet been assigned a TKI from your group account, you can purchase additional TKIs for them at $60 apiece so their individual results, which will be shown on page 4 of their TKI individual Report (utilizing the same customized TKI instructions as before), will allow you (or your facilitator) to MANUALLY recalculate—and then redraw—the relevant tables and charts that appear on a TKI Team Report.

SECOND OPTION: If one or more of those additional team members HAVE already taken the TKI assessment from your group account (using the same customized instructions as the rest of their team), we can generate an individual TKI report for each of those additional members. The results—shown on page 4 of each individual TKI report—can then be used to MANUALLY recalculate all the summary statistics for the entire team in order to revise the various tables and charts that would now constitute an updated TKI Team Report (which would thus include the TKI results from EVERY current team member). If you choose the latter option, you won’t incur any additional fees, since those one or more additional members would have already completed their TKIs, which you had previously purchased and then assigned to them from your group account.

If you would like to UPDATE your initial TKI Team Reports, please let us know if you wish to proceed with one of these three alternatives: 

1. Ask us to AUTOMATICALLY generate a new set of UPDATED TKI Team Reports that is based on the TKI results of ALL members of your team … at a surcharge of $60 per person for EACH and EVERY team member;
2. Have us assign an individual TKI assessment to the one or more “additional” members of your team who haven’t yet taken the TKI … at $60 per person for only the one or more additional team members … which then requires you (or your facilitator) to MANUALLY create updated tables and charts to display the entire team’s TKI results;
3. If those one or more additional team members HAVE already taken their previously assigned TKI assessment according to the customized instructions for your team, ask us to generate an individual TKI Report for each of those additional members. As a result, you will then have all the necessary statistical information (which, of course, includes the prior TKI results you have for the original members of your team) to MANUALLY revise the tables and charts for your entire team. With this third alternative, there are no additional fees involved, since you have already purchased—and then assigned—those TKI slots from your group account.

Please let us know, via email, if you have chosen one of the three alternatives above for UPDATING the membership of your team for the most current analysis of its conflict-handling behavior. Be sure to attach a NEW KD_Spreadsheet with the required information for ONLY the additional members who you wish to include in your team. If you are removing one or more previous members from your team, please provide their names in your return email to us.

Refund Policy: As stipulated in All Our Policies, within 30 days from the purchase date, if you change your mind about using the TKI Team Report for any reason (if, for example, your training or coaching program gets cancelled), just contact us and you’ll receive a full refund for any unused TKI assessments. But we do not offer any refund, in whole or in part, once this initial 30-day period has elapsed or for any team members who’ve already taken the TKI assessment tool.

Expiration Policy: For most quantity TKI purchases, the number of persons listed on the spreadsheet will equal the quantity of TKIs that you just purchased. However, if you purchased a larger quantity of TKIs than the people listed on your spreadsheet (for the purpose of taking advantage of our quantity discounts), we’ll credit your group account with those extra TKIs, which we refer to as, “open slots.” But you’ll need to submit another (entirely new) KD_Spreadsheet when you know the participants who’ll be making use of those open slots in your account, which then initiates their 90-day access period for completing the TKI assessment.

Those “open slots” in your group account can be assigned to the members of a team at any time within ONE YEAR of the purchase date, after which, those “open slots” officially expire. But either before—or after—those TKI slots expire, you can take advantage of our Renewal Policy to reactivate those open slots for one more year by paying 50% of the current price of the TKI Team Report on our Special Payments page.