Mediators and
Ombudspersons

Find the right online courses,
assessment tools, and books

DR. KILMANN’S RECOMMENDATIONS

To help you choose which particular courses, assessments, and books will be most relevant to your specialized needs and/or the needs of your clients, Dr. Ralph Kilmann has prepared his recommendations especially to suit your primary or preferred occupational identity—which he summarizes in the following way:

When two or more people are facing especially difficult, emotional, and highly consequential conflicts, a mediator can either be assigned or contracted to help opposing people/parties develop a more satisfactory solution—without having to litigate the outcome or be subject to an external arbitration process or administrative procedure that might not satisfy either party. Naturally, mediators must be highly skilled in handling very distressing conflicts.

Recommended Online Courses

ECC Screen Transparent

00.
Expanding
Consciousness

Learn how your four foundational inner conflicts can be addressed with five different conflict modes, so all your human consciousness can be brought into the workplace.

ATCM Screen Transparent

3.
ADVANCED Training in
Conflict Management

Learn how to use the TKI assessment and other tools for resolving an organization’s most complex problems and conflicts in a fast-paced world.

CTC Screen Transparent

5.
Critical
Thinking

Learn how to surface and then revise your false assumptions, so your decisions and actions will be based on today’s reality, not yesterday’s fantasy.

TKIP Screen Transparent

11.
The TKI Package

If you would like to take our 3 TKI-based courses, you can purchase The TKI Package at a discount. Then, for 6 months, you’ll have access to all 12 hours of course videos, 3 course manuals (222 pages), and 2 TKI assessments. This package is a great choice for trainers, consultants, coaches, mediators, therapists, and peacebuilders who wish to gain mastery of the TKI assessment for applications with individuals, couples, groups, organizations, and nations. To earn our esteemed “Certification for the Thomas-Kilmann Instrument,” you must pass 2 exams: (1) GROUP Training and (2) ADVANCED Training.

Recommended Assessment Tools

1 TKI L

One TKI Assessment
Per Person

The TKI allows you to discover whether you might be overusing or underusing one or more of five conflict-handling modes (collaborating, competing, compromising, accommodating, and avoiding), so you can improve how you manage conflict in the future.

Personality L

Personality Style
Instrument

This instrument assesses a person’s preferences for collecting information and making decisions, as based on the personality dimensions that were originally developed by C. G. Jung: ST, NT, SF, and NF types or styles for approaching problems and conflicts.

Recommended Books and Workbooks

The Courageous Mosaic

The Courageous Mosaic

This book examines how to expand the self-aware consciousness of individuals by encouraging them to actively participate in mind/body/spirit modalities. That expanded consciousness must then be infused into all our organizations, institutions, and nations.

Still not sure which resource is right for you?

Our team would be happy to assist you.

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