2 TKIs 

Do you manage conflict differently
when you are inside versus outside your
group or organization?
TKI Inside Perspective
TKI Outside Perspective
2 TKIs L

Take the Thomas-Kilmann Instrument (TKI assessment) from the person who actually co-created it: Dr. Ralph H. Kilmann. Ralph’s e-learning platform offers all his university research, online courses, and TKI certification.


As described in our recorded online course, GROUP Training in Conflict Management, there are several benefits for taking TWO separate TKI assessments, each with modified instructions: (1) how you manage differences INSIDE your group and (2) how you manage differences OUTSIDE your group (across all other settings in your life).

By taking these two modified TKI assessments, you will learn how the leader, the other group members, the culture, the reward system, and the key attributes of that specific situation might be unduly influencing how conflict is being managed in your group—which has not led to satisfactory outcomes for you, the group as a whole, and other key stakeholders.

But once you (and your group members) receive a pair of TKI Reports from those two modified TKI assessments, members will be able to discuss which conflict modes are most needed for success INSIDE their group, while they also realize which conflict modes they’re already using effectively OUTSIDE their group.

As a result of such discussions, it will then be much easier for members to significantly improve their group’s conflict-handling behavior, which includes redesigning and aligning their surrounding systems so they’ll be able to use all five modes INSIDE their group—as the situation requires.

Taking your two TKI assessments in different languages: If you wish to take a pair of online TKIs from Kilmann Diagnostics in Latin American Spanish, Brazilian Portuguese, Chinese (Traditional or Simplified), Japanese, or Swedish, you have two options: (1) taking your two TKIs in the chosen language, yet your TKI Reports are provided in U.S. English or (2) taking your two TKIs in the chosen language and then downloading your TKI Reports in that same translation. You can also purchase a pair of TKI paper booklets or self-scorable ebooks from The Myers-Briggs Company in more than ten languages. To learn more about your options, go to: Translations for the TKI Assessment.

See this Dedicated TKI Page, which provides many free resources. And be sure to watch our free, very informative, Videos for the Thomas-Kilmann Instrument. You can also read many Full-Length TKI Articles and TKI Blogs.


take 2 TKIs on your laptop or desktop computer, or on your tablet or smartphone


average time to complete 2 TKI assessments on the publisher’s Elevate platform


download each personalized TKI Report as soon as you’ve completed the assessment


the benefits of taking 2 TKIs per person are discussed in our recorded online course:


THE MOST KNOWLEDGEABLE EXPERT AT YOUR DISPOSAL: Dr. Ralph Kilmann is the co-author of the TKI: If you have any questions about how to administer the assessment or interpret your results, you won't be able to find another person who has more TKI knowledge and experience.

LEARN ALL ABOUT YOUR CONFLICT BEHAVIOR: The TKI is a self-report assessment that allows you to discover whether you might be overusing (a high score) or underusing (a low score) one or more of these five conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating.

COMPARE YOUR RESULTS TO THOUSANDS OF OTHERS: To determine which of your TKI mode scores are high or low, your results are compared to a. U.S. research sample of 8,000 men and women who were drawn from a pool of 59,000 TKI respondents in order to mirror the demographic distribution of the U.S. population. A subsequent cross-cultural research sample of 6,000 men and women from 16 different countries revealed only minor variations from the U.S. norms. These rather surprising results demonstrate that the TKI is measuring an aspect of conflict-handling behavior that is fairly consistent across different countries and cultures.

THE TKI IS AMAZINGLY ACCURATE: One reason that TKI results have such cross-cultural consistency is because the assessment was purposely designed to minimize the “social desirability response bias” (which is the natural tendency for people in all societies to respond to test items in order to look good to themselves or to others). Consequently, TKI results provide an accurate picture—across the globe—of how people actually behave in conflict situations.

MODIFYING THE TKI INSTRUCTIONS OFTEN LEADS TO EVEN GREATER ACCURACY IN RESULTS: For the first TKI assessment, respondents are instructed to consider only how conflict is managed in their particular group—in contrast to the standard instructions that asks them to consider all situations in one bundle. With modified instructions, therefore, the results for the group will not be diluted by how conflict is being managed in other situations.

LEARNING HOW ORGANIZATIONAL SYSTEMS AFFECT CONFLICT-HANDLING BEHAVIOR IS AN EYE-OPENER FOR ANY GROUP: For the second TKI assessment, respondents are instructed to consider how conflict is being managed outside their group. With these modified instructions, it’s now possible to examine the differences between conflict management inside versus outside the group, which is primarily shaped by the behavior and systems that can dominate group members: the leaders, the culture, and the reward system, to name a few.

TKI Group Profile
The Big Picture
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Purchase a Pair of Online TKIs

Only for Yourself—
Not for Anyone Else

When you click on the button at the bottom of this section, you’ll be adding a pair of TKIs, only for yourself, to your Shopping Cart, which you can then proceed to purchase on this website.

CAUTION 1: If you wish to purchase a pair of TKIs either for 1 other person or for a group of people—which might also include you along with the other members in your group—go to the next section on this page.

CAUTION 2: If you wish to purchase a pair of PAPER booklets of the TKI assessment for yourself, each of which requires you to score, graph, and interpret your own results, you must go to The Myers-Briggs Company.


The price for two ONLINE TKIs for yourself is $90. Click on the button below to add a pair of TKIs to your shopping cart. Once you complete your purchase, you have 90 days to take both TKI assessments and download your two personalized TKI reports: one for INSIDE your group and the other for OUTSIDE your group.



Two TKIs Per Person


SKU: TKI2 Category:
Purchase a Pair of Online TKIs

For 1 Other Person—
Or for a Group

When you click on the button at the bottom of this section, you’ll be adding a pair of TKIs to your Shopping Cart. In this section, you can make a purchase either for 1 other person or for a group of people (which, if you choose, can also include you).

However, a pair of TKIs will not be placed in your account—unless (and not until) we receive your KD_Spreadsheet that includes your relevant information along with the same requested information about the other members in your group. See the section below: Completing Your KD_Spreadsheet.

CAUTION 1: If you wish to purchase 1 pair of online TKIs only for yourself (not for anyone else), go to the other section on this page that’s designed for that specific purpose.

CAUTION 2: If you wish to purchase a pair of TKI PAPER booklets for 1 other person or for a group of people, which requires them to score, graph, and interpret their own results, you must go to the publisher’s website: The Myers-Briggs Company.



For 1 to 24 persons, each pair of TKIs is $90.
For 25 to 49 persons, each pair of TKIs is $85.
For 50 to 249 persons, each pair of TKIs is $80.
For 250 to 499 persons, each pair of TKIs is $75.
For 500 or more persons, each pair of TKIs is $70.

In the Quantity text box at the bottom of this page, enter the number of TKI pairs that you wish to purchase (or leave the default as 1, if you are making this purchase for just 1 other person). If you enter 25 or more pairs of TKIs, the total charge will be based on the relevant quantity discount.

Then click on the button, ADD TO CART, so you can proceed to purchase your specified quantity of two TKI assessments per person on this website.

Completing Your KD_Spreadsheet

After you’ve completed your quantity purchase, be sure to download the KD_Spreadsheet for Creating Group Accounts and carefully follow the instructions.

For example, if you are buying a pair of TKIs for one other person, fill out the spreadsheet for just that one person. If you’ll be taking a pair of TKIs along with other persons in your group, please make sure to also include YOUR information on the completed KD_Spreadsheet.

When you send your carefully completed KD_Spreadsheet to, also let us know the date, time, and time zone (between 8 a.m. and 6 p.m. Pacific Time) when you want us to import your spreadsheet into our publisher’s website.

When we import your spreadsheet, every listed person will immediately receive an “account email” that provides your group’s unique PRIVATE LINK along with the step-by-step instructions for registering a private account on the publisher’s website and then taking their two TKI assessments within the 90-day access period. At the same time, we will also send you that same unique PRIVATE LINK with instructions, so you can email that information to your clients or group members—just in case they never received their account email from the publisher’s website (usually due to a very sensitive firewall).

If you’ll be conducting a coaching session, workshop, or other type of educational program for one or more other persons and you want to make use of their TKI results before that event takes place, you can ask them, ahead of time, to send you their two TKI Reports immediately after they have downloaded them.

Managing Your Group Account

After you have sent us your carefully completed spreadsheet, you can then manage your group account all on your own, which is the standard practice for the great majority of our TKI Buyers. Another popular choice: You can assign the remaining tasks of your TKI project to an experienced assistant or skilled project manager (especially for large quantity orders).

Essentially, it just takes a well-organized, detail-oriented person to efficiently manage a group account, since the most important tasks primarily include: reminding your group members to take their pair of assigned TKIs by a certain date and time, keeping track of who has—and who hasn’t—completed their pair of TKI assessments, and reminding your group members to email their two personalized TKI Reports to you (or a designated facilitator) as soon as they have downloaded them.

As an alternative, we can help you manage some of these most important tasks for your TKI project, which we have conveniently included in our Extra Services Bundle. However, since these extra services are time-consuming for us to manage on your behalf, we do charge $25 for each Extra Services Bundle (see purchasing details in the next section).

NOTE: If you purchase 10 or more pairs of TKI assessments at one time, one Extra Services Bundle is automatically included in your group account.

After you have purchased (or have been automatically assigned) an Extra Services Bundle, when you send us your carefully completed KD_Spreadsheet, also let us know your preferences for these four extra services. Specifically:

  1. Let us know your 1 Download Option: (a) you want your participants to be able to download their pair of TKI Reports or (b) you want us to delete the download button for your group account so only you (or a designated facilitator) can present your participants’ pair of TKI Reports to them during a coaching session, workshop, or other type of educational program;
  2. Let us know if and when (the date, time, time zone, between 8 a.m. and 6 p.m. Pacific Time) you want us to send 1 Reminder Email to all those persons in your group account who have not yet completed their pair of TKI assessments;
  3. Let us know if and when (the date, time, time zone, between 8 a.m. and 6 p.m. Pacific Time) you want us to email you 1 Status Report that lists all those persons in your group account who have—or have not—completed their two TKI assessments;
  4. Let us know if and when (the date, time, time zone, between 8 a.m. and 6 p.m. Pacific Time) you want us to email you 1 Pair of Zip Files that includes the personalized TKI Reports of all the participants in your group who have already completed their pair of TKI assessments.

To summarize: An Extra Services Bundle includes 1 Download Option, 1 Reminder Email, 1 Status Report, and 1 Pair of Zip Files. If you’d like to receive more of any or all of these extra services for your group account, you’ll then have to purchase additional Extra Services Bundles on our website.

Purchasing an Extra Services Bundle

If you wish to purchase one or more of the Extra Services Bundle (for us to help you manage your group account), please visit Special Payments, scroll down to the bottom of that page, enter the total amount for one or more Extra Service Bundles ($25 multiplied by the number of Bundles), and then complete your purchase. When the text box appears, Order notes, please enter: 1 Service Bundle for TKIs, 2 Service Bundles for TKIs, etc.

Please note: We are trying to keep the purchase price for the TKI assessment as low as possible, rather than raising our prices just so we can include those four “extra services” for free for all TKI Buyers, whether or not they need our help in managing their group account. As such, if you choose to manage your TKI group account on your own, you can rest assured that the price you pay for the TKI assessment for your group does NOT include your paying for any services that you don’t need or won’t be using. But if TKI Group Buyers DO want our help in managing their group account, we will provide those extra services for the stipulated fee, as noted above.

Customizing the TKI Instructions

Below are the modified TKI instructions for the INSIDE and OUTSIDE perspective. The few key words that have been set in bold pinpoint what you can customize for your particular situation. But if you don’t tell us otherwise, your participants will be given these (default) instructions for their pair of TKI assessments:

INSIDE your group, how do you usually respond when you find your wishes differing from those of another group member? For each of the 30 pairs of statements below, select the letter (“A” or “B”) that best characterizes your behavior in your group.

OUTSIDE your group (across all other settings in your life), how do you usually respond when you find your wishes differing from those of another person? For each of the 30 pairs of statements below, select the letter (“A” or “B”) that best characterizes your typical behavior in these other settings.

Please let us know IF and HOW you would like to customize the focus of these instructions to: INSIDE/OUTSIDE your organization, your department; your school, the workplace… or whatever suits you. If you decide that your participants should respond to their TKIs with a different focus than the default instructions, we will place your customized instructions in the account emails that we send to your participants.

But other than the above customizing options that are set in bold, we do not alter any other aspect of the TKI instructions, since the remainder of those instructions are essential for maintaining the validity of the TKI assessment process.


Two TKIs Per Person – Group Purchase


SKU: TKI2 - Group Category:
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Discover the full
potential of taking
2 TKI assessments

If you will be purchasing a pair of TKIs for each member in a group, consider taking our three-hour GROUP Training course, which will help you develop and interpret “Group TKI Profiles.” This course will enable consultants, trainers, and coaches to improve how conflict is managed in the workplace far beyond what is possible from simply averaging “Individual TKI Profiles.” In addition, once you create an account on our website, click on “My Free Gifts” on your Dashboard and you’ll have access to Dr. Kilmann’s 25-minute webinar: “Using the TKI to Its Full Potential.”

Join thousands of professionals who wish to learn the very best practices for conflict management and change management:Sign Up