Change Agents
Find the right online courses,
DR. KILMANN’S RECOMMENDATIONS
To help you choose which particular courses, assessments, and books will be most relevant to your specialized needs and/or the needs of your clients, Dr. Ralph Kilmann has prepared his recommendations especially to suit your primary or preferred occupational identity—which he summarizes in the following way:
After executives and OD/OE practitioners have spent excessive time and untold resources implementing one quick fix change initiative after another, they usually realize that only a completely integrated program of holistic change can possibly lead to organizational success. After conducting a thorough diagnosis of all channels and barriers to success, executives and consultants can then implement eight tracks for quantum transformation.
Recommended Online Courses
0.
Quantum
Transformation
A grand overview of the eight tracks to long-term success, so members can transform an old Newtonian organization into a new quantum organization.
00.
Expanding
Consciousness
Learn how your four foundational inner conflicts can be addressed with five different conflict modes, so all your human consciousness can be brought into the workplace.
1.
BASIC Training in
Conflict Management
Learn how to interpret your own TKI Profile (as well as other individual profiles) and then learn to improve your conflict-handling behavior.
2.
GROUP Training in
Conflict Management
Learn how to interpret the more intricate Group TKI Profiles, so all groups can learn how to resolve their most challenging conflicts.
3.
ADVANCED Training in
Conflict Management
Learn how to use the TKI assessment and other tools for resolving an organization’s most complex problems and conflicts in a fast-paced world.
4.
Culture
Management
Learn how to identify the most dysfunctional cultural norms and then replace them with healthier behavioral norms, thereby closing culture-gaps.
5.
Critical
Thinking Skills
Learn how to surface and then revise your false assumptions, so your decisions and actions will be based on today’s reality, not yesterday’s fantasy.
6.
Team
Management
Learn how to identify and then close team-gaps, so all groups will be able to resolve their most complex problems and conflicts in the workplace.
7.
Strategy-
Structure
Learn how members can effectively self-design and self-manage the two most important formal systems in their organization.
8.
Reward
Systems
Learn how members can effectively self-design and self-manage the reward polices and practices that inspire high performance and satisfaction.
9.
Process
Management
Learn how to describe, control, and continuously improve the flow of work in an organization, including how to accelerate the rate of learning across all units.
10.
The Complete Program
If you would like to develop an in-depth understanding of how to dramatically improve all the systems and processes that guide organizational members, we have an integrated sequence of online courses that not only examines each of these systems (culture, skills, teams, strategy-structure, reward systems, etc.), but also includes our 3 TKI-based courses on conflict resolution. But it will be most cost effective for you to purchase and then take The Complete Program, which includes all our 11 online courses and 9 assessment tools at a significant discount. You will receive your “Certification in Conflict Management and Change Management” when you pass all 11 Final Exams.
Recommended Assessment Tools
One TKI Assessment
Per Person
The TKI allows you to discover whether you might be overusing or underusing one or more of five conflict-handling modes (collaborating, competing, compromising, accommodating, and avoiding), so you can improve how you manage conflict in the future.
Two TKI Assessments
Per Person
By taking one TKI specifically for INSIDE your group and another TKI for OUTSIDE your group, you’ll discover how your leader, the culture, and the reward system might be having undue influence on how conflict is being managed in your group or team.
The TKI Team Report for
All Kinds of Groups
After completing the TKI assessment, every team member will receive a personalized report that uncovers the particular OBSTACLES to effective conflict management along with several recommended REMEDIES for improving their team’s performance.
Kilmann Organizational
Conflict Instrument
The KOCI reveals how often you are being negatively affected by the various systems conflicts in your organization (e.g., culture, strategy-structure, and rewards) and which conflict modes you tend to use too much or too little for resolving those systems conflicts.
Personality Style
Instrument
This instrument assesses a person’s preferences for collecting information and making decisions, as based on the personality dimensions that were originally developed by C. G. Jung: ST, NT, SF, and NF types or styles for approaching problems and conflicts.
Culture-Gap®
Survey
This assessment allows you to discover the differences between actual and desired cultural norms in four areas: task support, task innovation, social relationships, and personal freedom. Once identified, a group can take steps to close these culture-gaps.
Time-Gap
Survey
This survey pinpoints five key areas in your work life in which you might not be making the best use of your time. The results then suggest how you can reallocate the time your spend on tasks and activities in order to achieve your group or organization’s goals.
Team-Gap
Survey
This survey looks at the differences between actual and desired behavior in four key areas: cultural norms, people management, problem management, and time management. If any of these four team-gaps are significant, members can then close these gaps.
Organizational
Belief Survey
This survey assesses if you believe that your performance is largely determined by outside forces (such as your boss or coworkers) or by inside forces (your own decisions and actions). The results lead to new beliefs that encourage greater personal empowerment.
Organizational Influence Survey
This survey assesses whether you have the right balance of influence over the key aspects of your job that determine your performance and satisfaction. If you have too little (or too much) influence, steps can then be taken to create the right balance.
Organizational Courage Assessment
This assessment relies on two dimensions (observing acts of courage and fearing acts of courage) to define four organizations. Steps can then be taken to transform a fearful or bureaucratic organization into a more courageous or quantum organization.
Recommended Books and Workbooks
Kilmann’s TKI Book
This book celebrates more then 50 years of Dr. Kilmann refining and using the TKI for addressing all kinds of conflict situations: intrapersonal conflicts, interpersonal conflicts, group and team conflicts, organizational conflicts, and civil wars and international conflicts.
Kilmann’s Legacy Book
In his most comprehensive book to date, Dr. Kilmann integrates ALL that he’s created during the past fifty years for those four timeless topics: conflict management, change management, consciousness, and transformation — which includes 167 illustrations.
The Courageous Mosaic
This book examines how to expand the self-aware consciousness of individuals by encouraging them to actively participate in mind/body/spirit modalities. That expanded consciousness must then be infused into all our organizations, institutions, and nations.
Workbook for Implementing the Tracks: Volume I
This volume (totaling 892 pages) provides the essential materials (assessment tools, slides, group discussions, and business cases) for conducting the culture track and skills track for achieving quantum transformation. Each track is organized into several eight-hour workshops.
Workbook for Implementing the Tracks: Volume II
This volume (totaling 796 pages) provides the essential materials (assessment tools, slides, group discussions, and special work sheets) for conducting the team track, strategy-structure track, and reward systems track. Each track is organized into several eight-hour workshops.
Workbook for Implementing the Tracks: Volume III
This volume (totaling 450 pages) provides the essential materials (presentation slides, group discussions, and work sheets) for conducting the gradual process, radical process, and learning process tracks. These “last three tracks” are organized into several eight-hour workshops.
Logistics Manual for Implementing the
Tracks
This manual provides all the detailed logistics for effectively implementing the eight tracks of quantum transformation for tens, hundreds, or thousands of participants. An assigned Logistics Coordinator is given the detailed guidelines for arranging all tracks in the most efficient manner.
Consultant Schedules for Implementing the Tracks
These detailed time schedules for conducting each eight-hour workshop for all eight tracks of quantum transformation are only intended for consultants, trainers, and facilitators. Each workshop is organized hour by hour to reveal the usual time spent on each topic or activity.
Escaping the Quick Fix Trap: An Audiobook
In this four-part audio program, you can hear Dr. Ralph Kilmann describe how to avoid the quick fix trap of relying on one management fad after another—without achieving any real improvements. He then explains the alternative: implementing a completely integrated program.
