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I’d like to share with you the first new TKI product to appear in a very long time. First, I’ll provide a summary of why Ken Thomas, Gail Thomas, and I developed the TKI Team Report after so many decades of providing the TKI assessment only for individuals, devoid of any specific team or group context. Second, I’ll suggest how this new online report can help all kinds of groups and teams improve their conflict-handling behavior....

Regarding ANY conflict with ANY other person, group, or team, choose the particular conflict-handling mode (competing, collaborating, compromising, avoiding, and accommodating) that best matches the eight key attributes of the situation. Therefore, do NOT use any conflict mode simply out of habit or based only on your personal preferences....

How does stress affect the way in which people attempt to resolve their conflicts and problems at work (as well as in their other social settings)? This question is vital to consider, especially now, since the entire planet seems to be experiencing more stress than ever before — due to escalating climate change, the COVID pandemic, mean-spirited politics, the unprovoked invasion of a neighboring country, and spiraling inflation with the threat of a major recession looming just over the horizon....

Over the course of many years, I gradually came to realize that the particular words and phrases that a person uses to talk about (or write about) their core beliefs on any topic—specifically, whether they acknowledge the INHERENT UNCERTAINTY in the universe—has much do with whether other people (1) immediately ignore (and perhaps even demean) what was just communicated to them or (2) are wide open to fully incorporating those recent statements into their own knowledge base and belief system....

Groupthink is a diversion from reality. It allows a group to think they are on the right path (effectively resolving a complex problem or making a difficult decision) simply because all the group members AGREE on the same position. This group-wide agreement becomes a substitute for reality: “If we all agree, we must be right.” If any member argues against the group’s popular approach to the task at hand, the rest of the group applies strong social pressure to conform....

The immediate benefit of taking the TKI and reviewing your results (which includes a personalized report with the online version of the assessment) is AWARENESS: You learn which conflict modes you might be using too much (usually out of habit) and which ones you might be using too little (since you have not been exposed to the many positive uses of your underutilized modes)....

Ever since mid-March 2020, when the first U.S. lockdowns took effect as the coronavirus began ravaging the globe, the shift from in-person learning to online platforms has been rapidly accelerating. In fact, soon after those initial mandated lockdowns took effect, live training programs in organizations and face-to-face interactions in colleges and universities were abruptly cancelled. For the next few months, companies and colleges were struggling with how to shift from their previous utilization of in-person programs in one physical location to some type of online virtual technology on the World Wide Web....

I spent 30 years as a professor in the Katz Graduate School of Business, University of Pittsburgh, where I created all my theories and methods for helping organizations achieve long-term success. My various creations can be sorted into eight tracks for quantum transformation: culture, skills, teams, strategy-structure, reward systems, and the three approaches to process management (gradual process, radical process, and learning process improvement)....