by Ralph H. Kilmann

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Did You Know?
Fast Facts About the TKI

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• The TKI was built—from the start—to be the best conflict mode assessment. In the 1970s, existing conflict instruments were highly flawed because everyone just picked answers that made them look good (to themselves or others). Drs. Thomas and Kilmann statistically paired A/B statements with equal social appeal, forcing honest choices and making the TKI the first bias-free tool of its kind.

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• 10 million+ profiles and counting. Since its official launch in 1974, the TKI has been taken by more than 10 million people worldwide, cementing its place as the global gold standard for conflict resolution and leadership training.

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• The digital revolution started in 2002. For its first 28 years, the TKI was entirely paper-and-pencil. It successfully transitioned into a modern online assessment in 2002, allowing corporate HR and consultants to deploy it globally at the click of a button.

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• Human behavior is remarkably timeless. In 2007, researchers analyzed 60,000 online TKI assessments to update the official conflict-mode norms for a modern, diverse workforce. The fascinating result? Even though the business world changed drastically from the 1970s, people’s reported behaviors barely shifted by a single point, across all five conflict modes.

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• The evolution into the TKI Team Report. While the traditional test measures individual predispositions, the specialized TKI Team Report uses customized, modified instructions (focusing specifically on behavior inside a designated team or organization). This generates a combined profile showing exactly how an intact team collectively handles clashes, identifying team-wide challenges and practical remedies.

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• The ultimate legacy expanded to the KOCI. Kilmann further advanced the assessment of conflict behavior by creating the Kilmann Organizational Conflict Instrument (KOCI) — moving from strictly interpersonal behavior to assessing how macro-organizational systems (such as the corporate culture and the reward system) impact how conflict is addressed by managers and employees in the workplace.

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CELEBRATING THE JOINT CREATION OF
THE TKI ASSESSMENT

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Ken Thomas and Ralph Kilmann