To test your mastery of this course, take and pass the online Final Exam, which is included in your purchase. As soon as you pass this exam, you’ll have access to your Certificate for Advanced Training in Conflict Management on your DASHBOARD (My Certificates). Passing this Final Exam also counts toward earning your Certification in Conflict & Change Management with the Thomas-Kilmann Instrument or your Certification in the Thomas-Kilmann Conflict Mode Instrument, if you subsequently decide to upgrade to one of our two course collections, The Complete Program or The TKI Package, respectively.
Advanced Training
Learn how to use the TKI and other tools for resolving an organization’s most complex conflicts and problems… and then earn our Certificate of Completion to affirm your additional knowledge to your future clients
ALL VIDEOS IN THIS COURSE INCLUDE
CLOSED CAPTIONS [CC] IN
ENGLISH AND SPANISH
(SEE THE ABOVE VIDEO)
If you want to read the most up-to-date and comprehensive information about the TKI tool in one single document, consider purchasing Dr. Kilmann’s first TKI Book (published in 2023): Mastering the Thomas-Kilmann Conflict-Mode Instrument: Celebrating More Than 50 Years of Resolving All Kinds of Conflicts.
How to Resolve Complex Conflicts and Problems in Organizations
Our 8-hour ADVANCED Training (including a 134-page Course Manual) provides an an in-depth and far-reaching understanding of the TKI assessment. For example, you’ll learn how certain enduring psychological traits predispose people to use different modes for resolving conflict. Once you become aware of the connection between your traits and your modes, however, you’ll find it easier to use each conflict-handling mode as needed.
In this advanced course, you’ll also learn the ten key principles of group process and then you’ll learn the five steps of problem management. And finally, all these key principles and action steps are all combined in the Problem Management Organization, or PMO for short. In a nutshell, this more advanced material is precisely what will allow you to use the TKI to help resolve conflicts and problems in complex systems, including organizations, communities, and nations.
SPECIAL BONUS: Every purchase of the ADVANCED course includes Dr. Ralph Kilmann’s one-hour video presentation on the development and interpretation of this latest instrument for identifying your systems conflicts and the conflict modes you tend to use for resolving those systems conflicts. Before or after watching this video, you’ll have the opportunity to purchase and take The Kilmann Organizational Conflict Instrument (KOCI).
Watch our FREE, very informative, Videos About the Thomas-Kilmann Instrument and Your Conflict Resolution Skills. You can also read many Full-Length TKI Articles and TKI Blogs. Lastly, you’ll learn a lot from Dr. Kilmann’s question-and-answer exchanges: FAQs About the TKI Assessment.
NOTE: The ADVANCED Training course does NOT include your TKI or your MBTI assessment. Instead, if you wish to take the these assessments just before or during the course, you’ll have to Purchase the TKI and Purchase the MBTI separately. This arrangement allows us to keep the price of the course below what it would be if we bundled both the TKI and MBTI with the course. Many people who purchase this course have previously taken these two assessments and, as such, don’t want to purchase them again. Just so you know, we do include two TKI assessments with our two course collections: The TKI Package and The Complete Program.
RECORDED VIDEOS
take this online course on your laptop or desktop computer, or on your tablet or smartphone
90-DAY ACCESS
watch the course videos at your convenience: any day, any time, and as often as you like
COURSE MANUAL
provides a reduced image of every presentation slide with Dr. Kilmann’s additional insights
8 HOURS TOTAL
the average time for taking this online course, studying, and then passing the optional exam
Kilmann Diagnostics is dedicated to resolving conflict throughout the world, which is addressed in this online course by providing you with the deep knowledge and the practical tools for improving how organizations manage their most complex conflicts and problems. By learning how personality types can predispose people to use less effective conflict modes in a given situation, by practicing the ten key principles of group process, and by mastering the five steps and errors of problem management, members throughout the organization can resolve the most complex conflicts and problems for long-term success and satisfaction. Be prepared to experience many eureka (aha) moments!
BENEFITS OF TAKING THIS COURSE FOR
RESOLVING COMPLEX CONFLICTS AND PROBLEMS
DOWNLOAD YOUR BEAUTIFULLY DESIGNED COURSE MANUAL: This online course comes with a 134-page downloadable manual that includes an image of every presentation slide, Dr. Kilmann's personalized notes, reference material, and space for note taking.
See Sample Manual for Conflict Resolution
LEARN MUCH MORE THAN WHAT’S POSSIBLE FROM OUR BASIC COURSE: In an 8-hour recorded course, you'll hear Dr. Ralph Kilmann's crystal-clear voice explain the TKI assessment in much greater detail—and depth—than what is possible with our much shorter BASIC Training course.
TAKE A FREE ASSESSMENT TOOL THAT WILL IDENTIFY YOUR PSYCHOLOGICAL TYPE AT WORK: In this course, you are provided with Kilmanns Personality Style Instrument for assessing psychological type specific to work situations: ST, NT, SF, and NF. Those four major types are regularly used to highlight and then resolve radically different approaches to complex problems throughout our entire series of online courses.
LEARN HOW YOUR PSYCHOLOGICAL TYPE AFFECTS YOUR USE OF THE FIVE CONFLICT MODES: In ADVANCED Training, Dr. Kilmann thoroughly examines how certain enduring psychological traits predispose people to use different modes for resolving conflict. Once you become aware of the connection between your traits and your modes, however, you’ll find it easier to use each conflict-handling mode as needed.
LEARN ABOUT GROUP PROCESS AND THE FIVE CONFLICT MODES: You’ll then learn the ten key principles of group process (planning vs. doing, testing assumptions, decomposing the task, process vs. content, conflict-handling modes, and more), which enhance what is covered in the GROUP Training course and is later expanded in the Team Management Course.
LEARN ABOUT PROBLEM MANAGEMENT AND THE TKI CONFLICT MODEL: You’ll next learn the five steps—and errors—of problem management (sensing problems, defining problems, deriving solutions, implementing solutions, and evaluating outcomes), which are the ultimate source of all conflicts in organizations.
LEARN HOW TO DESIGN A PROBLEM MANAGEMENT ORGANIZATION: The foregoing principles and practices are then combined into the Problem Management Organization, or PMO for short, which enables groups and organizations to resolve their most complex problems and conflicts—efficiently and effectively.
PASS THE FINAL EXAM AND EARN YOUR CERTIFICATIONS:
WHY TAKE THIS COURSE ON
RESOLVING THE MOST
COMPLEX CONFLICTS
AND PROBLEMS IN
ORGANIZATIONS?
This course provides you and your clients with the deep knowledge and practical tools for improving how organizations manage their most complex conflicts and problems. By learning how personality type can predispose people to use less effective conflict modes in a given situation, by practicing the ten key principles of group process, and by mastering the five steps and errors of problem management, members throughout the organization can achieve high performance and satisfaction for all key stakeholders. As such, this eight-hour course is relevant to all these OCCUPATIONAL IDENTITIES:
Purchase this Online Course
Only for Yourself—
Not for Anyone Else
When you click on the button at the bottom of this section, you’ll be adding this online course—only for yourself—to your Shopping Cart, which you can then proceed to purchase on this website.
CAUTION: If you wish to purchase this course either for 1 other person or for a group of people—which might also include you along with the other members in your group—go to the next section on this page that’s designed for that specific purpose.
The price for the 8-hour ADVANCED Training Course is $500. If, at some later time, you’d like to upgrade either to The TKI Package or The Complete Program, you’ll receive full credit for this purchase price through our Upgrade Path.
When you complete your purchase on this website, you’ll have instant access to this online course for 90 days. During this access period, you can (1) log into your private account, (2) download the Course Manual, (3) decide whether you want to purchase and then take two self-report assessments (and download and take your FREE Kilmanns Personality Style Instrument), and (4) watch this recorded online course as often as you like… so you are fully equipped to resolve an organization’s most complex conflicts and problems.
Refund Policy: As stipulated in All Our Policies, since it isn’t feasible for you to return those intangible (electronic) course materials back to us once they’ve been placed in your private account, we do not provide any refunds—in whole or in part—for any of these individual purchases of our online courses.
Purchasing the TKI and MBTI Assessments
Although you’re not required to purchase the Thomas-Kilmann Conflict Mode Instrument or the Myers-Briggs Type Indicator (since you might have taken these assessments during the past few years and still have access to your results), completing these assessments again, close in time to taking this course, will likely enhance your understanding of the key connections between conflict modes and psychological types in the workplace—and elsewhere in your life.
Passing the Final Exam and Certifications
To test your mastery of this course, take and pass the online Final Exam, which is included in your purchase. As soon as you pass this exam, you’ll receive the Certificate for ADVANCED Training in Conflict Management, which will be available to you on your DASHBOARD (My Certificates). Passing this Final Exam also counts toward earning your Certification in Conflict & Change Management with the Thomas-Kilmann Instrument or your Certification in the Thomas-Kilmann Conflict Mode Instrument, if you subsequently decide to upgrade to one of our two course collections, The Complete Program or The TKI Package, respectively.
TO PURCHASE 1 COURSE ONLY FOR YOURSELF:
ADVANCED Training in Conflict Management Course
$500.00
Purchase this Online Course
For 1 Other Person—
Or for a Group
When you click on the button at the bottom of this section, you’ll be adding this online course to your Shopping Cart. In this section, you can make a purchase either for 1 other person or for a group of people (which, if you choose, can also include you).
However, this online course will not be placed in your private account—unless (and not until) we receive your KD_Spreadsheet that includes your relevant information along with the same required information for the other members in your group. See the section below: Completing Your KD_Spreadsheet.
CAUTION: If you wish to purchase this online course only for yourself (not for anyone else), go to the other section on this page that’s designed for that specific purpose.
The price of the 8-hour ADVANCED Training Course for 1 to 4 persons is $500 each. The price of this course for 5 or more persons is $400 each.
In the Quantity text box below, enter the number of online courses that you wish to purchase for a group of participants (or leave the default as 1, if you are making this purchase for just 1 other person). If you add the quantity of 5 or more courses to your Shopping Cart, the total charge for your purchase will be based on the discounted rate.
Then click on the button, ADD TO CART, so you can proceed to purchase this course for the specified number of persons.
Completing Your KD_Spreadsheet
After you’ve made your quantity purchase, be sure to download the KD_Spreadsheet for Creating Group Accounts and carefully follow the instructions.
For example, if you bought this course for 1 other person, fill out the spreadsheet for just that 1 person. If you as well as other persons will each be taking this online course, please make sure to also include YOUR information on the completed KD_Spreadsheet.
When you send your carefully completed KD_Spreadsheet to info@kilmanndiagnostics.com, please include the date when you would like us to import your spreadsheet into our website.
From that moment we import your spreadsheet, the one or more listed persons are automatically assigned this online course in their existing (or newly created) private account. At the same time we import your spreadsheet, our website also emails the listed persons their log in credentials and instructions for accessing this online course.
For the stipulated access period of 90 days, the participants in your group can then (1) log into their private account, (2) download the Course Manual, (3) decide whether you want to purchase and then take two self-report assessments (and download and take the FREE Kilmanns Personality Style Instrument), and (4) watch this recorded online course as often as they like… so they are fully equipped to resolve their organization’s most complex conflicts and problems.
Refund Policy: As stipulated in All Our Policies, since it isn’t feasible for your clients to return those intangible (electronic) course materials back to us after they were assigned to each client’s private account, once we have imported your spreadsheet, we do not provide any refunds—in whole or in part—for any of our online courses.
Purchasing the TKI and MBTI Assessments
Although your participants are not required to purchase the Thomas-Kilmann Conflict Mode Instrument or the Myers-Briggs Type Indicator (since they might have taken these assessments during the past few years and still have access to their results), completing these assessments again, close in time to taking this course, will likely enhance their understanding of the key connections between conflict modes and psychological types in the workplace.
Blended Learning and Passing the Final Exam
To learn how the members of any work group can blend this recorded online course with live discussions, we provide these detailed steps: Blended Learning for ADVANCED Training in Conflict Management.
To ensure that your members have learned all the relevant material in this course, you can require them to take and pass the Final Exam. When they do so, they’ll receive the Certificate for ADVANCED Training in Conflict Management, which will be available to them on their DASHBOARD (My Certificates).
PROCEED WITH YOUR QUANTITY PURCHASE FOR 1 OTHER PERSON…OR FOR 2 OR MORE PARTICIPANTS IN A GROUP (WHICH CAN ALSO INCLUDE YOU):
ADVANCED Training in Conflict Management Course – Group Purchase
$500.00
