To test your mastery of this course, take and pass the online Final Exam, which is included in your purchase. As soon as you pass this exam, you’ll have access to your Certificate for Advanced Training in Conflict Management on your DASHBOARD (My Certificates). Passing this Final Exam also counts toward earning your Certification in Conflict & Change Management with the Thomas-Kilmann Instrument or your Certification in the Thomas-Kilmann Conflict Mode Instrument, if you subsequently decide to upgrade to one of our two course collections, The Complete Program or The TKI Package, respectively.
Advanced Training
Learn how to use the TKI and other tools for resolving an organization’s most complex conflicts and problems… and then earn our Certificate of Completion to affirm your additional knowledge to your future clients
Purchase this Online Course
For Yourself
Our 8-hour, recorded online course, ADVANCED Training in Conflict Management (including a 134-page Course Manual), provides an in-depth and far-reaching understanding of the TKI assessment. For example, you’ll learn how certain enduring psychological traits predispose people to use different modes for resolving conflict. Once you become aware of the connection between your traits and your modes, however, you’ll find it easier to use each conflict-handling mode as needed.
In this advanced course, you’ll also learn the ten key principles of group process and then you’ll learn the five steps of problem management. And finally, all these key principles and action steps are all combined in the Problem Management Organization, or PMO for short.
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Price: $500
90-Day Access Period
When you complete your purchase, you’ll have instant access to your course by selecting My Online Courses from your Dashboard. For 90 days, you can:
- Watch the recorded course as often as you’d like
- Download the course manual
- Purchase the TKI and take the assessment (optional)
- Decide whether you want to purchase and then take The Myers-Briggs Type Indicator (and download and take your FREE Kilmanns Personality Style Instrument)
- Take the Final Exam (optional)
NOTE: Once you purchase this course, it cannot be transferred to another person at any time.
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Upgrade to a Course Collection
Passing the Final Exam counts toward certification, if you later upgrade to one of our two course collections.
Your purchase of this course can be fully applied toward purchasing The TKI Package or The Complete Program. Learn more about the Upgrade Path to our two course collections.
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Refund Policy
- Due to immediate access to all course materials, refunds are not available for this purchase.
Purchasing the TKI and MBTI Assessments
Although you’re not required to purchase the Thomas-Kilmann Conflict Mode Instrument or the Myers-Briggs Type Indicator (since you might have taken these assessments during the past few years and still have access to your results), completing these assessments again, close in time to taking this course, will likely enhance your understanding of the key connections between conflict modes and psychological types in the workplace—and elsewhere in your life.
Passing the Final Exam and Certifications
To test your mastery of this course, take and pass the online Final Exam, which is included in your purchase. As soon as you pass this exam, you’ll receive the Certificate for ADVANCED Training in Conflict Management, which will be available to you on your DASHBOARD (My Certificates). Passing this Final Exam also counts toward earning your Certification in Conflict & Change Management with the Thomas-Kilmann Instrument or your Certification in the Thomas-Kilmann Conflict Mode Instrument, if you subsequently decide to upgrade to one of our two course collections, The Complete Program or The TKI Package, respectively.
TO PURCHASE 1 COURSE ONLY FOR YOURSELF:
ADVANCED Training in Conflict Management Course
$500.00
Purchase this Online Course
For a Group or 1 Other Person
Use this column to purchase our 8-hour, recorded online course, ADVANCED Training in Conflict Management, for a Group of Participants (you can also include yourself in this group) or for 1 other person.
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FOR BUYERS
- Enter the Number of Participants in the Quantity Box below (or leave the default as 1, if you are making this purchase for just 1 other person).
- Complete Your Purchase
- Submit Your KD Spreadsheet
Courses are assigned after we receive your completed KD_Spreadsheet with participant information (names and email addresses). → Click on the tab below: How to Assign a Course to 1 or More Participants.
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Price:
$500 per person for 1-4 persons
$400 per person for 5+ persons (this quantity discount is applied automatically)
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FOR PARTICIPANTS
90-Day Access Period
Once we process your completed KD_Spreadsheet, each participant will receive an email with instructions to access their private account and online course.
For 90 days, participants will be able to:
- Watch the recorded course as often as they would like
- Download the course manual
- Purchase the TKI and take the assessment (optional)
- Decide whether you want to purchase and then take The Myers-Briggs Type Indicator (and download and take your FREE Kilmanns Personality Style Instrument)
- Take the Final Exam (optional)
NOTE: Once a course is placed in a participant’s private account, it cannot be transferred to another participant at any time.
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Refund Policy
- If your spreadsheet has NOT been imported and it has been less than 30 days from the purchase date, we will provide a full refund in case you’ve changed your mind (or if your previously scheduled educational program has been cancelled).
- But once we have imported your spreadsheet, we do not provide any refunds—in whole or in part—for any of our online courses.
How to Assign a Course to 1 or More Participants
After you’ve made your quantity purchase, be sure to download the KD_Spreadsheet for Creating Group Accounts and carefully follow the instructions.
For example, if you bought this course for 1 other person, fill out the spreadsheet for just that 1 person. If you as well as other persons will each be taking this online course, please make sure to also include YOUR information on the completed KD_Spreadsheet.
When you send your carefully completed KD_Spreadsheet to info@kilmanndiagnostics.com, please include the date when you would like us to import your spreadsheet into our website.
From that moment we import your spreadsheet, the one or more listed persons are automatically assigned this online course in their existing (or newly created) private account. At the same time we import your spreadsheet, our website also emails the listed persons their log in credentials and instructions for accessing this online course.
For the stipulated access period of 90 days, the participants in your group can then (1) log into their private account, (2) download the Course Manual, (3) decide whether you want to purchase and then take two self-report assessments (and download and take the FREE Kilmanns Personality Style Instrument), and (4) watch this recorded online course as often as they like… so they are fully equipped to resolve their organization’s most complex conflicts and problems.
Refund Policy: As stipulated in All Our Policies, since it isn’t feasible for your clients to return those intangible (electronic) course materials back to us after they were assigned to each client’s private account, once we have imported your spreadsheet, we do not provide any refunds—in whole or in part—for any of our online courses.
Purchasing the TKI and MBTI Assessments
Although you’re not required to purchase the Thomas-Kilmann Conflict Mode Instrument or the Myers-Briggs Type Indicator (since you might have taken these assessments during the past few years and still have access to your results), completing these assessments again, close in time to taking this course, will likely enhance your understanding of the key connections between conflict modes and psychological types in the workplace—and elsewhere in your life.
Blended Learning and Passing the Final Exam
To learn how the members of any work group can blend this recorded online course with live discussions, we provide these detailed steps: Blended Learning for ADVANCED Training in Conflict Management.
To ensure that your members have learned all the relevant material in this course, you can require them to take and pass the Final Exam. When they do so, they’ll receive the Certificate for ADVANCED Training in Conflict Management, which will be available to them on their DASHBOARD (My Certificates).
PROCEED WITH YOUR QUANTITY PURCHASE FOR 1 OTHER PERSON…OR FOR 2 OR MORE PARTICIPANTS IN A GROUP (WHICH CAN ALSO INCLUDE YOU):
ADVANCED Training in Conflict Management Course – Group Purchase
$500.00
RECORDED VIDEOS
take this online course on your laptop or desktop computer, or on your tablet or smartphone
90-DAY ACCESS
watch the course videos at your convenience: any day, any time, and as often as you like
COURSE MANUAL
provides a reduced image of every presentation slide with Dr. Kilmann’s additional insights
8 HOURS TOTAL
the average time for taking this online course, studying, and then passing the optional exam
ALL VIDEOS IN THIS COURSE INCLUDE
CLOSED CAPTIONS [CC] IN
ENGLISH AND SPANISH
(SEE THE ABOVE VIDEO)
How to Resolve Complex Conflicts and Problems in Organizations
Our 8-hour ADVANCED Training (including a 134-page Course Manual) provides an in-depth and far-reaching understanding of the TKI assessment. For example, you’ll learn how certain enduring psychological traits predispose people to use different modes for resolving conflict. Once you become aware of the connection between your traits and your modes, however, you’ll find it easier to use each conflict-handling mode as needed.
In this advanced course, you’ll also learn the ten key principles of group process and then you’ll learn the five steps of problem management. And finally, all these key principles and action steps are all combined in the Problem Management Organization, or PMO for short. In a nutshell, this more advanced material is precisely what will allow you to use the TKI to help resolve conflicts and problems in complex systems, including organizations, communities, and nations.
SPECIAL BONUS: Every purchase of the ADVANCED course includes Dr. Ralph Kilmann’s one-hour video presentation on the development and interpretation of this latest instrument for identifying your systems conflicts and the conflict modes you tend to use for resolving those systems conflicts. Before or after watching this video, you’ll have the opportunity to purchase and take The Kilmann Organizational Conflict Instrument (KOCI).
Watch our FREE, very informative, Videos About the Thomas-Kilmann Instrument and Your Conflict Resolution Skills. You can also read many Full-Length TKI Articles and TKI Blogs. Lastly, you’ll learn a lot from Dr. Kilmann’s question-and-answer exchanges: FAQs About the TKI Assessment.
If you want to read the most up-to-date and comprehensive information about the TKI tool in one single document, consider purchasing Dr. Kilmann’s first (and only) TKI Book (published in 2023): Mastering the Thomas-Kilmann Conflict-Mode Instrument: Celebrating More Than 50 Years of Resolving All Kinds of Conflicts.
NOTE: The ADVANCED Training course does NOT include your TKI or your MBTI assessment. Instead, if you wish to take the these assessments just before or during the course, you’ll have to Purchase the TKI and Purchase the MBTI separately. This arrangement allows us to keep the price of the course below what it would be if we bundled both the TKI and MBTI with the course. Many people who purchase this course have previously taken these two assessments and, as such, don’t want to purchase them again. Just so you know, we do include two TKI assessments with our two course collections: The TKI Package and The Complete Program.
BENEFITS OF TAKING THIS COURSE FOR
RESOLVING COMPLEX CONFLICTS AND PROBLEMS
DOWNLOAD YOUR BEAUTIFULLY DESIGNED COURSE MANUAL: This online course comes with a 134-page downloadable manual that includes an image of every presentation slide, Dr. Kilmann's personalized notes, reference material, and space for note taking.
See Sample Manual for Conflict Resolution
LEARN MUCH MORE THAN WHAT’S POSSIBLE FROM OUR BASIC COURSE: In an 8-hour recorded course, you'll hear Dr. Ralph Kilmann's crystal-clear voice explain the TKI assessment in much greater detail—and depth—than what is possible with our much shorter BASIC Training course.
TAKE A FREE ASSESSMENT TOOL THAT WILL IDENTIFY YOUR PSYCHOLOGICAL TYPE AT WORK: In this course, you are provided with Kilmanns Personality Style Instrument for assessing psychological type specific to work situations: ST, NT, SF, and NF. Those four major types are regularly used to highlight and then resolve radically different approaches to complex problems throughout our entire series of online courses.
LEARN HOW YOUR PSYCHOLOGICAL TYPE AFFECTS YOUR USE OF THE FIVE CONFLICT MODES: In ADVANCED Training, Dr. Kilmann thoroughly examines how certain enduring psychological traits predispose people to use different modes for resolving conflict. Once you become aware of the connection between your traits and your modes, however, you’ll find it easier to use each conflict-handling mode as needed.
LEARN ABOUT GROUP PROCESS AND THE FIVE CONFLICT MODES: You’ll then learn the ten key principles of group process (planning vs. doing, testing assumptions, decomposing the task, process vs. content, conflict-handling modes, and more), which enhance what is covered in the GROUP Training course and is later expanded in the Team Management Course.
LEARN ABOUT PROBLEM MANAGEMENT AND THE TKI CONFLICT MODEL: You’ll next learn the five steps—and errors—of problem management (sensing problems, defining problems, deriving solutions, implementing solutions, and evaluating outcomes), which are the ultimate source of all conflicts in organizations.
LEARN HOW TO DESIGN A PROBLEM MANAGEMENT ORGANIZATION: The foregoing principles and practices are then combined into the Problem Management Organization, or PMO for short, which enables groups and organizations to resolve their most complex problems and conflicts—efficiently and effectively.
PASS THE FINAL EXAM AND EARN YOUR CERTIFICATIONS:
PLEASE NOTE: Make sure that the first and last names in your private account on our website are exactly what you want to appear on your earned certificate. After your certificate has been issued and placed on your Dashboard in your private account, we do not reissue your certificate with any name changes.
