After you’ve made your quantity purchase, be sure to download the KD_Spreadsheet for Creating Group Accounts and carefully follow the instructions.

For example, if you are buying the TKI for one other person, fill out the spreadsheet for just that one person. If you’ll be taking the TKI along with other persons in your group, please make sure to also include YOUR information on the KD_Spreadsheet.

When you send your carefully completed KD_Spreadsheet to info@kilmanndiagnostics.com, also let us know your preferences for these four services:

1. The date, time, and time zone when you want us to import your spreadsheet, which initiates the TKI process for your client(s) or group members.
2. If you do NOT want to receive each separate TKI Report as soon as each of your clients completes their assessment. Otherwise, each TKI Report (as a pdf file) will automatically be emailed to you directly from the publisher’s website.
3. If you want your clients to be able to Download their own TKI Report or… (b) if you want us to delete the download button for your group account, so only you (or a designated facilitator) can present your participants’ TKI Reports directly to them.
4. If and when (the date, time, and time zone) you want us to send a Reminder Email (for this one time only) to your clients who have not yet completed their TKI assessment.
   

When we import your spreadsheet, every listed person will immediately receive an “account email” that provides your group’s unique PRIVATE LINK along with the step-by-step instructions for registering a private account on the publisher’s website and then taking the TKI assessment within the 90-day access period—which begins on the date when we import your spreadsheet. At that same time, we will also send you that same unique PRIVATE LINK with instructions, so you can email that information to your clients or group members—just in case they never received their account email from the publisher’s website (usually due to a very sensitive firewall).

Refund Policy: As stipulated in All Our Policies, within 30 days from the purchase date, if you change your mind about using the TKI for any reason (if, for example, your training program gets cancelled), just contact us and you’ll receive a full refund for any unused TKIs. But we do not offer any refund, in whole or in part, once this initial 30-day period has elapsed or for any group members who’ve already taken the TKI assessment tool.

Expiration Policy: For most group TKI purchases, the number of persons listed on the spreadsheet will equal the quantity of TKIs that you just purchased. However, if you purchased a larger quantity of TKIs than the people listed on your spreadsheet (for the purpose of taking advantage of our quantity discounts), we’ll credit your group account with those extra TKIs, which we refer to as, “open slots.” But you’ll need to submit another (entirely new) KD_Spreadsheet when you know the participants who’ll be making use of those open slots in your account, which then initiates their 90-day access period for completing the TKI assessment.

Those “open slots” in your group account can be assigned to participants any time within ONE YEAR of the purchase date, after which, those “open slots” officially expire. But either before—or after—those slots expire, you can take advantage of our Renewal Policy to reactivate those open slots for one more year by paying 50% of the current price of that online product on our Special Payments page.

After you’ve sent us your carefully completed spreadsheet (which includes letting us know your preferences for the four services in the previous section), you can then manage your group account all on your own—which is the standard practice for the great majority of our TKI Buyers.

Nevertheless, we offer two additional services for your TKI project, which we have conveniently included in our Extra Services Bundle. However, since these two extra services are time-consuming for us to manage on your behalf, we charge $25 for each Extra Services Bundle (see purchasing details in the next section).

NOTE: If you purchase 10 or more TKI assessments at one time, one Extra Services Bundle is automatically included in your group account.

After you’ve automatically been assigned (or purchased) an “Extra Services Bundle,” when you send us your carefully completed KD_Spreadsheet, also let us know your preferences for these two extra services:

1. If and when you want us to email you 1 Status Report that lists all those participants in your group account who have—or have not—completed their TKI assessment: Choose a day and time on Monday through Friday, 8 a.m. to 5 p.m. Pacific Time; Sundays 1 p.m. to 5 p.m. Pacific Time. NOTE: We are closed on Saturdays and National Holidays.
2. If and when you want us to email you 1 Zip File that includes the TKI Report of all the participants in your group who have already completed their TKI assessment: Choose a day and time on Monday through Friday, 8 a.m. to 5 p.m. Pacific Time; Sundays 1 p.m. to 5 p.m. Pacific Time. NOTE: We are closed on Saturdays and National Holidays.

If you’d like to receive more of these two extra services for your group account, you’ll then have to purchase additional Extra Services Bundles on our website.

If you wish to purchase one or more of the Extra Services Bundle, please visit Special Payments, scroll down to the bottom of that page, enter the total amount for one or more Extra Service Bundles ($25 multiplied by the number of Bundles), and then complete your purchase. When the text box appears, Order notes, please enter: 1 Service Bundle for TKIs, 2 Service Bundles for TKIs, etc.