Unique Features and Ideal Sequence of Our Online Courses

First, we would like to share with you some of the unique features of our online courses, which might help you decide whether they are right for you, for your organization, or for your clients.

Second, if you then decide to proceed with our completely integrated coursework, we'd like to recommend the ideal sequence for taking our courses—so you'll gain the most value-added, cost-effective knowledge.

NOTE: If you would like a summary and a brief outline of each course, then visit this page: SUMMARY OF COURSES. If you are a member of a work group and wish to benefit from taking our online courses with your workplace colleagues (known as blended learning), review this page: COURSES FOR GROUPS.


There are a number of unique and special features that clearly distinguish our series of online courses from all other e-learning and face-to-face offerings on the same topics:

  1. Kilmann Diagnostics is the exclusive provider of online training for the Thomas-Kilmann Conflict Mode Instrument (TKI)—worldwide.
  2. Dr. Ralph Kilmann is the coauthor of the TKI and our seven additional assessment tools. He is also the sole author of our books, workbooks, and audiobooks.
  3. In every one of our online courses, therefore, you'll quickly find yourself in a virtual classroom with Dr. Kilmann, where you can learn a completely integrated approach to conflict management, problem management, and change management—directly from the source himself.
  4. Indeed, Dr. Kilmann's clear, engaging, and passionate voice is the only one you'll hear during all our online courses.
  5. Since all our courses are recorded and then streamed on the very best e-learning platform available today, you can enjoy our coursework at your convenience: anywhere, anytime, and at your own pace. Essentially, you no longer need to be constrained by having to adjust your busy schedule across different time zones, let alone having to incur travel and hotel expenses in order to take an off-site course or workshop.
  6. Dr. Kilmann began developing his theories, principles, and course materials while he was a research professor at the University of Pittsburgh and a leading consultant to Fortune 100 companies and many other types of organizations—starting in the early 1970s and continuing through the early 2000s.
  7. During these decades of research, teaching, and consulting, Dr. Kilmann was continuously improving his theories, principles, and materials—year after year.
  8. From the early 2000s to the present, Dr. Kilmann has spent additional time further enhancing his very best materials—his "greatest hits" so to speak—into what has recently evolved into our series of online courses.
  9. Just to make sure that his theories and principles would be perfectly translated into these online courses, Dr. Kilmann personally created all the slide presentations, course manuals, and other supporting materials.  
  10. Consequently, all that you learn and experience in Dr. Kilmann's coursework has not only withstood the test of time, but has also been painstakingly refined during several decades of real-world experience.

The Quantum Wheel


Since we have several recorded courses (and more on the way), we are frequently asked to recommend which courses to take—including when and why—since participants want to acquire the most knowledge in the most efficient way possible. 

Our online courses are based on the Quantum Wheel—with conflict management at the HUB and with the eight tracks as the surrounding change initiatives that guide quantum transformation. Based on the proven principles behind this model, we can thus recommend an ideal sequence for your taking our online courses.

0. Whether to Begin with Quantum Transformation or Conflict Management

Our Quantum Transformation Course has that unique designation of zero, since it provides the grand overview of all our online courses and assessment tools, including the integration of conflict management with change management.

Seeing the Big Picture

If it's important to you to see THE BIG PICTURE early on, and thus see how all the little pieces fit together, then begin with the Quantum Transformation Course. Moreover, if you like to know the theoretical background of a topic before you learn the practical methods for bringing about change and transformation, that's another reason to begin with our foundational course. However, if you'd like to first learn about the Thomas-Kilmann Conflict Mode Instrument (TKI) and how it can improve conflict management in the workplace, then start with either BASIC Training or ADVANCED Training, as described below. Indeed, some people prefer to take Quantum Transformation after they've already completed all of our other online courses on conflict management and change management, since Quantum Transformation can also serve as the capstone—concluding—course that ties everything together. The choice is yours!

1. Whether to Take BASIC or ADVANCED Training in Conflict Management

If you're rather new to conflict management and don't have much prior experience with the Thomas-Kilmann Conflict Mode Instrument (TKI), we suggest you take BASIC Training in Conflict Management. Furthermore, if it seems that you don't have time right now to take a much longer course, or you'd first like to experience what an online course is really like before you commit more time and expense, these are two additional reasons to begin with our eighty-minute BASIC Training in Conflict Management.

The TKI Conflict Model

But if you have prior knowledge about the TKI and conflict management, and are also ready to devote eight hours to online learning (at your own pace, of course), we recommend you skip the BASIC course and take ADVANCED Training in Conflict Management. This in-depth course includes the same basic information about the TKI as you'll find in the BASIC course, but that same TKI discussion is significantly expanded in several ways. For example, in the ADVANCED course, you'll learn how to interpret TKI results alongside MBTI results (which is meant to develop a more advanced skill set). Yet for those who first take the BASIC course before they take the ADVANCED course, the latter will serve as helpful review of the TKI before combining its interpretation with the MBTI. Nevertheless, before you take GROUP Training in Conflict Management (see below), be sure to take either our BASIC or ADVANCED course, so you have the necessary foundation for interpreting TKI Profiles.

Integrating the TKI and the MBTI 

2. When to Take GROUP Training in Conflict Management

This three-hour online course provides consultants, trainers, and coaches with the knowledge to use the TKI assessment for improving how conflict is managed in any group setting (including work groups, departments, committees, project teams, matrix teams, and virtual teams). Although you can skip this course if your coaching work only involves one-on-one sessions with your clients and/or mediation sessions between two people, most consultants will find it useful to take GROUP Training so they can learn how an organization's culture, reward system, and leadership behavior directly impact on conflict-handling behavior in every workgroup. But it's best to first take either BASIC Training or ADVANCED Training before you take GROUP Training, so you'll have a foundational knowledge of conflict management and how to interpret "Individual TKI Profiles." After you've completed our BASIC or ADVANCED course, GROUP Training will then enable you to interpret the more intricate "Group TKI Profiles."

Group TKI Profile

3. Before Taking Any Courses in Change Management, Take ADVANCED Training 

We highly recommend that you don't take any of our subsequent courses in change management (Culture Management, Critical Thinking, Team Management, etc.) unless you've already learned the core material in ADVANCED Training in Conflict Management: The ADVANCED course provides the vital knowledge of psychological type, group process, problem management, and the Problem Management Organization (PMO)—all of which are thoroughly woven into our subsequent courses.


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4. After Completing ADVANCED Training, Take the Culture Management Course

Once you've taken and thoroughly learned the material in the ADVANCED course, we suggest you then take our course on Culture Management. This course addresses the culture track, which is designed to create an open, candid, trusting culture that enables all other change initiatives—including all training and development programs—to succeed. Without first identifying and closing culture-gaps (the difference between dysfunctional and desired cultural norms), participants won't be able to transfer what is learned in a workshop session (or an online course) back into the workplace where it counts. As suggested above, Culture Management makes repeated use of the five steps—and the five errors—of problem management, which are extensively covered in the ADVANCED course.

Culture-Gap Profile

5. After Completing Culture Management, Take the Critical Thinking Course

As you can see from the Quantum Wheel, following the culture track is the skills track, which is why we recommend taking the Critical Thinking Course after Culture Management. But there is one exception to this recommendation: If you are primarily interested in developing a deep understanding of problem management for the most complex problems facing an organization, you'll benefit by taking Critical Thinking immediately after ADVANCED Training in Conflict Management. Of course, you must always appreciate the importance of developing a healthy culture before you to try bring such new knowledge into an organization: Your skill set will further expand, therefore, by taking Culture Management once you have completed the Critical Thinking Course. But taking Critical Thinking right after the ADVANCED course will quickly deepen your understanding of how to define problems and implement solutions—which are the two most crucial steps in problem management.

Assumptional Analysis


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6. After Completing Critical Thinking, Take the Team Management Course

The goal of Team Management is to enable work groups (whether on their own or guided by expert consultants, trainers, or coaches) to make effective use of all the key principles and practices that are presented in the culture and skills track in the Quantum Wheel. Indeed, in the two courses on Culture Management and Critical Thinking, most of the time is spent on presenting important concepts and theories about human behavior in organizations—building on the foundational material that is initially presented in BASIC, GROUP, and ADVANCED Training in Conflict Management. For this course in the team track, however, less time is spent on providing new concepts and theories, because more time is dedicated to making sure that all varieties of groups (including work groups, cross-functional teams, project groups, and process improvement teams) can actually increase their performance and satisfaction in the workplace: first by identifying and then by closing their most stubborn time-gaps and team-gaps. As a total package, the first three tracks (cultures, skills, and teams) establish an effective quantum infrastructure in the informal organization, which then sets the stage for redesigning and improving the formal organization: strategy-structures and reward systems.

Team-Gap Profile

7. If You Are Interested in Several of Our Online Courses, Take The Complete Program

When you purchase The Complete Program (at a considerable savings versus purchasing our online courses separately), you'll have access to all Course Manuals (more than 700 pages), just as if you had purchased our courses one at a time. And for your convenience, all our courses are available on the same webpage—in the recommended sequence. Since each course includes an optional Final Exam (consisting of twenty-five, multiple-choice questions), if you receive a score of at least 88% on the exams for (1) Quantum Transformation, (2) ADVANCED Training, (3) Critical Thinking, and (4) EITHER Culture Management OR Team Management, you'll receive a special recognition to signify that you have mastered The Complete Program: Certificate in Conflict Management and Change Management. NOTE: As new online courses become available, The Complete Program will expand to include them.

The Complete Program


8. If You Want to Focus on the Thomas-Kilmann Instruemnt, Take The TKI Package

When you purchase The TKI Package of our three TKI-based courses (at a nice savings versus purchasing these online courses separately), you'll have access to all three Course Manuals (for a total of 216 pages), just as if you had purchased these courses one at a time. And for your convenience, all three courses will be available on the same webpage—in the recommended sequence. Moreover, instead of the expiration period of 90 days for each of the separately purchased courses, your purchase of The TKI Package gives you access to the three courses for six months. Since these courses recommend that you take the TKI assessment twice, each with modified instructions, The TKI Package also includes your two TKI assessments. Because each course includes an optional Final Exam (consisting of twenty-five, multiple-choice questions), we are able to offer another valuable feature with The TKI Program: If you receive a score of at least 88% on the final exams for (1) GROUP Training and (2) ADVANCED Training, you'll receive the Certificate in the Thomas-Kilmann Conflict Mode Instrument. 

The TKI Package



If you have any questions about either the unique features or the ideal sequence of our online courses, please Contact Us.


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