Kilmann Diagnostics is dedicated to resolving conflict throughout the world, which is addressed on this website by providing you and your clients with state-of-the-art online courses and assessment tools on conflict management, change management, expanding consciousness, and quantum transformation. Be prepared to experience many eureka (aha) moments!



  • The Global Quantum VillageOur diverse global village creates massive conflict between people, inside workplaces, and among nations.
  • Resolving conflict in our fast-paced interconnected world requires transformational change in our traditional families, communities, organizations, and institutions.
  • Learning how to resolve conflict and manage change has thus become the educational imperative for perpetuating our species and sustaining plane Earth, while also helping people live a happy, productive, and meaningful life.
  • Yet most people have not developed an evolved mindset—let alone the necessary skillset—to manage conflict and change from the highest levels of human consciousness.



  • The TKI AssessmentDr. Ralph Kilmann is the co-author of the Thomas-Kilmann Instrument (TKI), which is the world's leading assessment of conflict-handling behavior. He has been using the TKI assessment since the time it was conceived in the early 1970s, while he was completing his Ph.D. degree in the behavioral sciences at UCLA. 
  • Our online courses, therefore, enable you to learn—directly from the author himself—how to use the TKI assessment for dramatically improving how individuals, groups, and organizations manage their conflicts.
  • Dr. Kilmann has also authored more than 20 books, 100 articles, and 10 assessment tools for change management. This extensive knowledge—which was developed during his 30 years of research, teaching, and consulting as a chaired professor at the University of Pittsburgh—is utilized throughout our series of online courses.
  • The Complete ProgramTo ensure that all his knowledge would be perfectly translated into our online courses on conflict management and change management, Dr. Kilmann personally created all the slide presentations and course materials—which was made possible by his undergraduate major in graphic arts management at Carnegie Mellon University.
  • On the video of each presentation slide, you’ll see Dr. Kilmann’s very visible pointer gracefully moving from one bulleted item to the next (or from one section of a diagram to another), perfectly in sync with his studio-recorded verbal presentation. As a result, you’ll have a front-row seat for the video, along with a crystal-clear recording for the audio, in every one of our online courses.
  • Since all our courses are recorded and then streamed on the very best e-learning platform available, you can fully enjoy Dr. Kilmann’s unique onscreen presentations on your laptop computer or mobile device—anywhere, anytime, and at your own pace.



Keynote PresentationAs soon as you create a username account on our website, you'll have access to free articles and videos (under "My Free Gifts" on your private username panel), which includes Dr. Kilmann's 45-minute Keynote Presentation: "Actively Participating in the Consciousness Revolution That's Sweeping the Globe." Your Free Gifts also include Dr. Kilmann's 25-minute webinar: "Using the TKI to Its Full Potential." 

If you "Join Our Mailing List" (go to that panel on the left side of this page), you'll get a free gift: Dr. Kilmann's full-color article, Celebrating 40 Years with the TKI Assessment: A Summary of My Favorite Insights.



   The Consciousness Revolution That's Sweeping the Globe
   00. Expanding Consciousness Course

   The Grand Overview of Transformational Change
   0. Quantum Transformation Course

   Conflict Management
   1. BASIC Training in Conflict Management
   2. GROUP Training in Conflict Management
   3. ADVANCED Training in Conflict Management

   Change Management
   4. Culture Management Course
   5. Critical Thinking Course
   6. Team Management Course
   7. Strategy.Structure Course
   8. Reward Systems Course
   9. Process Management Course


Yes! We Have Two Course Collections at a Discounted Price
  10. The Complete Program of all our online courses and assessment tools
  11. The TKI Package of our three online courses on conflict management



   1. Thomas-Kilmann Conflict Mode Instrument (TKI)
   2. Kilmann-Covin Organizational Influence Survey
   3. Organizational Courage Assessment
   4. Kilmanns Personality Style Instrument
   5. Kilmann-Saxton Culture-Gap® Survey
   6. Kilmanns Organizational Belief Survey
   7. Kilmanns Time-Gap Survey
   8. Kilmanns Team-Gap Survey

   See which of our online courses includes a thorough discussion of each of these assessment tools.




After completing all of our online courses (and thereby taking all of our assessment tools), you and your clients (or group members) will be ready to tackle the most challenging business and organizational problems. These complex problems include revitalizing and aligning all the formal systems (via the strategy-structure and reward system tracks) and then dramatically improving the processes that flow within and across these systems (via the gradual process, radical process, and learning process tracks). Such a self-designing and self-managing organization or institution is the epitome of quantum transformation and the evolution of human consciousness.

Integrating Conflict and Change Management

"An Old Story About the New Quick Fix," by Dr. Ralph H. Kilmann

To highlight the value of seeing the big picture (as represented by the Quantum Wheel) and transforming an old Newtonian organization into a new quantum organization, let me share with you what I learned from a three-day workshop that I conducted for the fifty senior executives of a large division of a Fortune 100 company. Before these top executives decided to proceed with the eight tracks of quantum transformation, they wanted to explore the philosophy of a completely integrated program and thoroughly understand the particular change initiatives that were embedded in each track.

On the last day of this three-day workshop, after considerable time had already been spent on discussing why the integrated sequence of the eight tracks is fundamentally different from the prevalent cycle of ad-hoc, quick-fix approaches, the chief financial officer (CFO) of the firm raised his hand and proclaimed: “I now understand what you have done. When you get right down to it, your completely integrated program is a quick fix!”

I was shocked at this obvious lack of understanding, but I tried not to show it. Instead, I asked the CFO: “Please tell me more about what you have on your mind. I'm not sure I understand what you just said.”

The CFO proceeded to share his perspective: “Sure, I’ll be glad to explain what I mean. I’ve been working for this company for over twenty years now. I’ve seen every improvement plan come and go: quality circles, participative management, teaming, matrix management, empowerment, employee involvement, and organizational learning. You name it; we’ve already done it!

“But hardly anything around here that really matters much has actually changed. Yes, we have new charts, job titles, buildings, products, people, and all kinds of fancy computers–but we still make decisions in the same old way. We still put one another down in the same old way. We still exclude certain people from key meetings because we don’t want to hear different points of view. And we continue to blacklist people if they didn’t support our pet projects.

“Yet now you’re telling us that by going through a sequence of eight tracks and doing first things first and getting it right before you go on—which includes explicitly facing our root dysfunctions at the start and gradually proceeding to change our invisible infrastructures and align our formal systems, month by month, before we try quality management and reengineering again—we can transform our organization in just a few years. Well, your program is a quick fix compared to what we’ve been through for the past two decades!” 


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