Articles for Our Online Courses

EXPANDING CONSCIOUSNESS COURSE

  1. Kilmann, R. H. The Courageous Mosaic: Awakening Society, Systems, and Souls (Newport Coast, CA: Kilmann Diagnostics, 2013).
  2. Kilmann, R. H., and Volckmann, R. "Ralph Kilmann and The Courageous Mosaic: An Interview with Russ Volckmann." Integral Leadership Review (April 2014).
  3. Kilmann, R. H. "Resolving the Four Foundational—Inner—Conflicts." Blog Series for Kilmann Diagnostics (June 2015).
  4. Kilmann, R. H. "Managing Ego Energy for Personal and Organizational Success." Adapted from R. H. Kilmann and Associates, Managing Ego Energy: The Transformation of Personal Meaning into Organizational Success (San Francisco: Jossey-Bass, 1994).
  5. Epstein, D. M., and Kilmann, R. H. "A Conversation on Expanding Consciousness and The Courageous Mosaic." Audio Recording, Wise World Seminars and Kilmann Diagnostics (May 2015).

 

QUANTUM TRANSFORMATION COURSE

  1. Kilmann, R. H. "A Holistic Program and Critical Success Factors of Corporate Transformation." European Management Journal, Vol, 13. No. 2 (1995), 175–186.
  2. Kilmann, R. H. Quantum Organizations: A New Paradigm for Achieving Organizational Success and Personal Meaning (Newport Coast CA: Kilmann Diagnostics, Paperback Edition, 2011).
  3. Kilmann, R. H. "Leadership and the Quantum Organization." Integral Leadership Review, Vol. 1 (2007), 32–43.
  4. Kilmann, R. H., Benecki, T. J., and Shkop, Y. M. "Integrating the Benefits of Different Efforts at Management Consulting: The Case of Human Resources, Organization Development, and Organization Design." In G. J. Gore and R. G. Wright, Eds., The Academic/Consultant Connection (Dubuque, IA: Kendall/Hunt, 1979), pages 216–226.
  5. Covin, T. J., and Kilmann, R. H. "Critical Issues in Large-Scale Change." Journal of Organizational Change Management, Vol. 1, No. 2 (1988), 59-72.
  6. Covin, T. J., and Kilmann, R. H. "Profiling Large-Scale Change Efforts." Organization Development Journal, Vol. 9, No. 2 (1991), 1-8.
  7. Kilmann, R. H. Workbook for Implementing the Tracks: Volumes I, II, and III (Newport Coast, CA: Kilmann Diagnostics, 2011).
  8. Kilmann, R. H. Logistics Manual for Implementing the Tracks: Planning and Organizing Workshop Sessions (Newport Coast, CA: Kilmann Diagnostics, 2011).
  9. Kilmann, R. H. "A Completely Integrated Program for Creating and Maintaining Organizational Success." Organizational Dynamics (Summer 1989), 4-19.
  10. Kilmann, R. H., O'Hara, L. A., and Strauss, J. P. "Developing and Validating a Quantitative Measure of Organizational Courage." Journal of Business and Psychology, Vol. 25, No. 1 (2010), 15–23.


THE TKI: BASIC, GROUP, AND ADVANCED TRAINING IN CONFLICT MANAGEMENT

  1. Thomas, K. W., and Kilmann, R. H. "An Overview of the Thomas-Kilmann Conflict Mode Instrument (TKI)." Kilmann Diagnostics Website (2009).
  2. Kilmann, R. H. "Celebrating the Thomas-Kilmann Conflict Mode Instrument (TKI) and Systemwide Conflict Management." Kilmann Diagnostics Website (2014).
  3. Kilmann, R. H. "Celebrating 40 Years with the TKI Assessment: A Summary of My Favorite Insights." CPP Author Insights (April 2011).
  4. Kilmann, R. H. "A Brief History of the Thomas-Kilmann Conflict Mode Instrument." Kilmann Diagnostics Website (2009).
  5. Kilmann, R. H. "Taking the TKI Assessment in Other Languages." Kilmann Diagnostics Website (2017).
  6. CPP, Inc. The TKI Tool: More Than Conflict Management (Mountain View, CA: CPP, Inc., 2015).
  7. Kilmann, R. H. "Frequently Asked Questions About the Thomas-Kilmann Conflict Mode Instrument." Kilmann Diagnostics Website (2009).
  8. Kilmann, R. H. "Using the Thomas-Kilmann Conflict Mode Instrument," Kilmann Diagnostics Website, 2009.
  9. Kilmann, R. H., and Thomas, K. W. "Developing a Forced-Choice Measure of Conflict-Handling Behavior: The MODE Instrument." Educational and Psychological Measurement, Vol. 37, No. 2 (1977), 309-325.
  10. Thomas, K. W., and Kilmann, R' H. "The Social Desirability Variable in Organizational Research: An Alternative Explanation for Reported Findings." Academy of Management Journal, Vol. 18, No. 4 (1975), 471-482.
  11. Kilmann, R. H., and Thomas, K. W. "Four Perspectives on Conflict Management: An Attributional Framework for Organizing Descriptive and Normative Theory." Academy of Management Review, Vol. 3, No. 1 (1978), 59–68.
  12. Schaubhut, N. A. Technical Brief for the Thomas-Kilmann Conflict Mode Instrument: Description of the Updated Normative Sample and Implications for Use (Mountain View, CA: CPP, Inc., 2007).
  13. Herk, N. A., Thompson, R.C., Thomas, K. W., and Kilmann, R. H. International Technical Brief for the Thomas-Kilmann Conflict Mode Instrument (Mountain View, CA: CPP, Inc., 2011).
  14. Weber, A. J., Johnson, C. A., and Thompson, R. C. Technical Brief for the Thomas-Kilmann Conflict Mode Instrument: JAPANESE (Mountain View, CA: CPP, Inc., 2013).
  15. Johnson, C. A., Thompson, R. C., and Anderson, M. G. Technical Brief for the Thomas-Kilmann Conflict Mode Instrument: Global Research Project for Translated TKI Assessments (Mountian View, CA: CPP, Inc., 2014).
  16. Wade, R. "Call Centers Can Increase Customer Satisfaction Through Effective Conflict Management." Mountain View, CA: CPP (2008).
  17. Thomas, K. W. Making Conflict Management a Strategic Advantage (Mountain View, CA: CPP, 2008).
  18. Thomas, K. W., Thomas, G. F., and Schaubhut, N. A. "Conflict Styles of Men and Women at Six Organization Levels." International Journal of Conflict Management, Vol. 14, No. 2, 2008.
  19. CPP, Inc. Global Human Capital Report: Workplace Conflict and How Businesses Can Harness It to Thrive (Mountain View, CA: CPP, 2008).

 

THE TKI AND THE MBTI: ADVANCED TRAINING IN CONFLICT MANAGEMENT

  1. Kilmann, R. H. "My Forty Years with the MBTI and TKI Assessments." Kilmann Diagnostics Website (2009).
  2. Kilmann, R. H. "Using the Myers-Briggs Type Indicator with the Thomas-Kilmann Conflict Mode Instrument." Kilmann Diagnostics Website (2009).
  3. Kilmann, R. H., and Thomas, K. W. "Interpersonal Conflict-Handling Behavior as Reflections of Jungian Personality Dimensions." Psychological Reports, Vol. 37, No. 3 (1975), 971-980.
  4. Kilmann, R. H., and Mitroff, I. I. "Qualitative versus Quantitative Analysis for Management Science: Different Forms for Different Psychological Types." Interfaces, Vol. 6, No. 2 (1976), 17-27.

 

PROBLEM MANAGEMENT: ADVANCED TRAINING IN CONFLICT MANAGEMENT

  1. Kilmann, R. H. "Problem Management: A Behavioral Science Approach." In G. Zaltman. Ed., Management Principles for Nonprofit Agencies and Organizations (New York: American Management Association, 1979), 213-255.
  2. Mitroff, I. I., and Kilmann, R. H. "Stories Managers Tell: A New Tool for Organizational Problem Solving." Management Review, Vol. 64, No. 7 (1975), 18-28.
  3. Kilmann, R. H., and Mitroff, I. I. "Problem Defining and the Consulting/Intervention Process." California Management Review, Vol. 21, No. 3 (1979), 26–33.
  4. Kilmann, R. H., Benecki, T. J., and Shkop, Y. M. "Integrating the Benefits of Different Efforts at Management Consulting: The Case of Human Resources, Organization Development, and Organization Design." In G. J. Gore and R. G. Wright, Eds., The Academic/Consultant Connection (Dubuque, IA: Kendall/Hunt, 1979), pages 216–226.
  5. Kilmann, R. H., Mitroff, I. I., and Lyles, M. A. "Designing an Effective Problem Solving Organization with the MAPS Design Technology." Journal of Management, Vol. 2, No. 2 (1976), 1-10.
  6. Kilmann, R. H. "Designing Collateral Organizations." Human Systems Management, Vol. 3, No. 2 (1982), 66-76.

 

CULTURE MANAGEMENT COURSE

  1. Kilmann, R. H. "Corporate Culture: Managing the Intangible Style of Corporate Life May Be the Key to Avoiding Stagnation." Psychology Today, Vol. 19, No. 4 (April 1985), 62-68.
  2. Kilmann, R. H. "Diagnosing an Organization’s Culture for Dysfunctional Behavioral Norms." Adapted from R. H. Kilmann, Quantum Organizations: A New Paradigm for Achieving Organizational Success and Personal Meaning (Newport Coast, CA: Kilmann Diagnostics, 2011), 97–107.
  3. Kilmann, R. H., Saxton, M. J., and Serpa, R. "Issues in Understanding and Changing Culture." California Management Review, Vol. 28, No. 2 (1986), 87-94.

 

CRITICAL THINKING COURSE

  1. Kilmann, R. H. "Assumptional Analysis: The Essence of Quantum Thinking." Adapted from R. H. Kilmann, Quantum Organizations: A New Paradigm for Achieving Organizational Success and Personal Meaning (Newport Coast, CA: Kilmann Diagnostics, 2011), 121–135.
  2. Kilmann, R. H. "A Dialectical Approach to Formulating and Testing Social Science Theories: Assumptional Analysis." Human Relations, Vol. 36, No. 1 (1983), 1–22.

 

TEAM MANAGEMENT COURSE

  1. Kilmann, R. H. The Process Observer Form: Applying the Ten Key Principles of Group Process (Newport Coast, CA: Organizational Design Consultants, 1995).
  2. Kilmann, R. H. "Managing Troublemakers." Training and Development Journal, Vol. 39, No. 5 (1985), 102-107.


STRATEGY-STRUCTURE COURSE

  1. Mitroff, I. I., Barabba, V. P., and Kilmann, R. H. "The Application of Behavioral and Philosophical Technologies to Strategic Planning: A Case Study with a Large Federal Agency." Management Science, Vol. 24, No. 1 (1977), 44-58.
  2. Kilmann, R. H. "The Costs of Organization Structure: Dispelling the Myths of Independent Divisions and Organization-Wide Decision Making." Accounting, Organizations and Society, Vol. 8., No. 4 (1983), 341–357.
  3. Kilmann, R. H., and Ghymn, K. "The MAPS Design Technology: Designing Strategic Intelligence Systems for Multinational Corporations." Columbia Journal of World Business, Vol. 11, No. 2 (1976), 35-47.
  4. Kilmann, R. H. "A Networked Company That Embraces the World." Information Strategy: The Executive's Journal, Spring 1990, 23-26.
  5. Kilmann, R. H., and McKelvey, B. "The MAPS Route to Better Organization Design." California Management Review, Vol. 17, No. 3 (1975), 23-31.
  6. McKelvey, B., and Kilmann, R. H. "Organization Design: A Participative Multivariate Approach." Administrative Science Quarterly, Vol. 20, No. 1 (1975), 24-36.
  7. Mitroff, I. I., and Kilmann, R. H. "Stories Managers Tell: A New Tool for Organizational Problem Solving." Management Review, Vol. 64, No. 7 (1975), 18-28.
  8. Kilmann, R. H. "Designing Collateral Organizations." Human Systems Management, Vol. 3, No. 2 (1982), 66-76.
  9. Kilmann, R. H. Quantum Organizations: A New Paradigm for Achieving Organizational Success and Personal Meaning, Chapter 4 (Newport Coast CA: Kilmann Diagnostics, Paperback Edition, 2011).

 

REWARD SYSTEMS COURSE

  1. Allen, R. S., and Kilmann, R. H. "Aligning Reward Practices in Support of Total Quality Management." Business Horizons (May-June, 2001), 77–84.
  2. Allen, R. S., and Kilmann, R. H. "The Role of the Reward System for a Total Quality Management Based Strategy." Journal of Organizational Change Management, Vol. 14, No. 2 (2001), 110-131.
  3. Kilmann, R. H. Quantum Organizations: A New Paradigm for Achieving Organizational Success and Personal Meaning, Chapter 4 (Newport Coast CA: Kilmann Diagnostics, Paperback Edition, 2011).

 

PROCESS MANAGEMENT COURSE

  1. Kilmann, R. H. "Why Total Quality Management Fails and What Can Be Done About It." Managing, No. 7 (Fall 1993), 6-9.
  2. Kilmann, R. H. "Managing Holistic Improvement: A Completely Integrated Program for Creating and Sustaining Organizational Success." Clinical Laboratory Management Review, Vol. 7, No. 5 (1993), 395-397, 400-403, 406.
  3. Kilmann, R. H. "Management Learning Organizations: Enhancing Business Education for the 21st Century." Management Learning, Vol. 27, No. 2 (1996), 203–237.
  4. Allen, R. S., and Kilmann, R. H. "How Well Does Your Reward System Support TQM?" Quality Progress, Vol. 34, No. 4 (2001), 52-57.
  5. Kilmann, R. H. Quantum Organizations: A New Paradigm for Achieving Organizational Success and Personal Meaning, Chapter 5 (Newport Coast CA: Kilmann Diagnostics, Paperback Edition, 2011).

 

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